IT Service Desk Technician - Remote Support

About the Role

We are seeking an IT Service Desk Technician to join our team at Zertus UK & Ireland. This IT Service Desk Technician remote position involves providing first-line IT support across our group, ensuring that user support requests are handled efficiently and effectively. You will be the first point of contact for users, assisting them with their IT needs and ensuring a seamless experience.

What You'll Do

• Act as the first point of contact for users seeking IT support.
• Process incidents and service request tickets using our internal ticketing system.
• Manage purchasing and asset management of IT equipment.
• Identify patterns and recurring issues, updating knowledgebase articles accordingly.
• Provide feedback and suggestions for continuous improvement in service delivery.
• Deliver exceptional customer service to colleagues and users.
• Diagnose technical issues and escalate when necessary.

Requirements

• Demonstrable experience in a service role, preferably in IT support.
• Methodical approach to problem-solving with strong attention to detail.
• Technical aptitude and understanding of how systems integrate.
• Excellent customer service and communication skills.
• Working knowledge of Microsoft Office 365 and Microsoft Windows.

Nice to Have

• Degree, HNC, or HND in an IT-related subject.
• Experience with Service Management systems (ITSM).
• Familiarity with Active Directory Management and Apple Mac systems.

What We Offer

• 25 days of holiday entitlement.
• 4% employer and 5% employee pension plan.
• Life assurance plan at 4x basic salary.
• Various salary sacrifice schemes including pension contributions, cycle to work, and electric car options.
• Healthcare cash plan covering dental, optical, chiropody, professional therapy, and counseling valued at over £400 annually.

Join us as an IT Service Desk Technician remote and contribute to our mission of delivering outstanding service. At Zertus, we celebrate diversity and are committed to creating an inclusive environment for all employees. Apply now to be part of our dynamic team!