IT Engineer (P3) - Remote Position at CaptivateIQ

About the Role

We're hiring an IT Engineer (P3) to join our dynamic team at CaptivateIQ. In this remote role, you will be at the forefront of our technology and workforce enablement services, ensuring the reliability and efficiency of our internal IT systems. As an IT Engineer (P3), you will play a critical role in deploying, administering, and managing our internal IT infrastructure, making this position essential for our operational success.

What You'll Do

• Act as an escalation point for the IT support queue, handling complex issues across endpoints, identity, and core SaaS applications.
• Coordinate response efforts for IT incidents and outages, including troubleshooting, communication, and post-incident follow-up.
• Manage internal user accounts, groups, and access across identity and critical SaaS systems.
• Deploy, administer, and maintain IT systems and services, ensuring they meet the needs of our growing team.
• Implement and maintain automations and workflows to minimize manual efforts in provisioning and access changes.
• Collaborate with cross-functional teams on IT-related projects such as new tool rollouts and process redesign.
• Stay current on IT trends and emerging technologies, proposing improvements to our environment.
• Participate in an on-call rotation to provide after-hours support, ensuring timely resolution of critical issues.

Requirements

• 5+ years of related IT experience, including ownership of critical IT systems and incident response.
• Hands-on experience managing SaaS-heavy environments such as Google Workspace, Okta, Slack, and Zoom.
• Strong skills in endpoint management and MDM across macOS and/or Windows.
• Demonstrated experience coordinating and resolving IT incidents in a remote-first environment.
• Ability to write clear documentation and communicate effectively with both technical and non-technical stakeholders.

Nice to Have

• Experience in a SaaS or high-growth tech company supporting fully remote teams.
• Familiarity with security tooling and controls and their integration with IT workflows.
• Prior involvement in SOC 2 / ISO 27001 audits or similar assurance programs.

What We Offer

• Competitive salary and benefits package.
• Flexible remote work arrangements.
• Opportunities for professional development and growth.
• A collaborative and inclusive work environment.
• Access to cutting-edge technologies and tools.