Head of Spa - Luxury Hospitality Management

About the Role

We are looking for a passionate and experienced Head of Spa - Remote to join DB Group, Malta’s leader in the Hospitality & Leisure sector. This role is primarily based at db Seabank Resort + Spa, where you will lead and elevate our Spa operations across the Group. As the Head of Spa, you will be responsible for strategic leadership, operational excellence, and commercial performance of the Spa division.

What You'll Do

• Provide strategic direction and leadership for all Spa operations within the Group.
• Drive revenue growth and profitability, including pricing strategies, promotions, and service development.
• Ensure delivery of exceptional guest experiences aligned with DB Group’s brand standards.
• Lead, mentor, and develop Spa Managers and teams, fostering a high-performance culture.
• Oversee budgeting, financial planning, and cost control for Spa operations.
• Analyze KPIs, guest feedback, and market trends to identify opportunities for improvement and innovation.
• Develop and implement standard operating procedures (SOPs) and ensure compliance across all Spa locations.
• Collaborate with Marketing on campaigns, packages, and seasonal offers.
• Maintain strong relationships with suppliers and partners, ensuring quality and cost efficiency.
• Ensure compliance with health, safety, and hygiene standards in line with local regulations.
• Stay updated with industry trends, wellness innovations, and competitor benchmarking.

Requirements

• Minimum of 5 years’ experience in Spa Management, with at least 2 years in a senior or multi-site role.
• Strong financial and analytical skills.
• Excellent communication and interpersonal abilities.
• Fluent in English (additional languages considered an asset).
• Ability to work in a fast-paced, high-standard environment.

Nice to Have

• In-depth knowledge of spa, wellness, and beauty operations.
• Strong commercial acumen with a track record of driving revenue and profitability.
• Excellent leadership skills with the ability to inspire, develop, and manage teams across multiple locations.
• Strategic thinker with strong problem-solving abilities.
• Passion for delivering outstanding guest experiences.

What We Offer

• Competitive salary and performance bonuses.
• Comprehensive health and wellness benefits.
• Opportunities for professional development and training.
• Flexible working arrangements.
• Dynamic and supportive work environment.