Global Care Navigator - Remote Position for Mental Health

About the Role

We are seeking a dedicated Global Care Navigator to join our team remotely. This Global Care Navigator role is crucial in assisting our members through their mental health care journey. At Spring Health, we aim to revolutionize mental healthcare by eliminating barriers to access, ensuring that everyone receives the help they need when they need it. As a Global Care Navigator, you will play a significant role in delivering a high-quality experience to our members, ensuring their satisfaction with our services.

What You'll Do

• Utilize active listening and written communication skills to interact with and support patients via phone, chat, and email in both English and Italian.
• Manage all care coordination needs, including assisting with platform sign-up, troubleshooting tech issues, gathering intake information, scheduling and canceling appointments, and explaining available services.
• Conduct clinical needs assessments to develop action plans for members, referring them to appropriate levels and modalities of care.
• Assess and synthesize information using clinical judgment to manage member crises, such as suicide risk, by providing in-the-moment support, triage, safety planning, and follow-up.
• Provide consultation, psycho-education, empathy, and motivational assistance to address mental health, substance use, and family/relationship concerns.
• Engage in CIR intake and/or coaching services for global members and customers.
• Identify and problem-solve issues that serve as barriers to care, including technical issues.
• Research and document crisis resources for members in different countries.

Requirements

• A Master's degree in a behavioral health field and appropriate licensure or certification as a counselor, social worker, or psychotherapist.
• Minimum of 2+ years of direct clinical care experience post-licensure.
• Fully bilingual in English and Italian, with additional language fluency (e.g., Portuguese, Spanish) being a plus.
• Excellent written and verbal communication skills.
• Comfortable using multiple computer platforms simultaneously and learning new systems.
• Motivated to provide a high-touch experience and outstanding customer service.
• Ability to thrive in a fast-paced and ambiguous environment.

Nice to Have

• Experience in mental health care coordination or support roles.
• Familiarity with telehealth platforms and technologies.
• Knowledge of crisis intervention techniques.

What We Offer

• Competitive salary range of €44,888 – €56,858, with annual reviews to ensure fair pay.
• Flexible PTO program allowing team members to take time off as needed.
• Access to 20 no-cost therapy sessions for you and your dependents within 60 days of your start date.
• Professional Development Reimbursement for relevant learning and development expenses.
• “Spring Renewal” Sabbatical Program after four years of service, offering a fully paid four-week leave.
• Supplementary health insurance coverage tailored to your country’s requirements.
• Opportunities for growth and learning in a fast-paced environment.

Join us in our mission to make mental healthcare accessible to everyone, everywhere. Apply now for the Global Care Navigator remote position and be part of a team that is making a real difference in people's lives.