Front Office Supervisor - Hospitality Management

About the Role

We are seeking a dedicated Front Office Supervisor to join our team at Lotte Hotels & Resorts. This Front Office Supervisor role is essential in leading all aspects of our Front Office operations, ensuring a high level of guest service in a fast-paced environment. As a Front Office Supervisor, you will play a crucial role in providing timely and courteous service to all guests, encouraging them to return and generate repeat business.

What You'll Do

• Lead and manage all Front Office operations, ensuring exceptional guest experiences.
• Meet with staff at the start of each shift to discuss pertinent information and review the Front Desk logbook.
• Review all arrivals and departures, noting special requests and ensuring accurate billing.
• Respond to guests' special requests and concerns in a calm and professional manner.
• Ensure adherence to Standard Operating Procedures and maintain a collaborative environment.
• Train and monitor service levels of all team members, ensuring compliance with grooming and uniform standards.
• Maintain cleanliness and organization of the back office and front desk area.
• Perform additional tasks as assigned by the Front Office Manager.

Requirements

• Exceptional interpersonal and communication skills.
• Fluency in the local language; additional language skills are a plus.
• Impeccable grooming and presentation.
• Ability to remain calm in high-pressure situations.
• High school diploma required; college degree preferred.
• 2 years of related experience in hospitality or a similar industry.
• Flexible schedule, able to work evenings, weekends, and holidays.
• Self-motivated and customer-focused, committed to superb customer service.

Nice to Have

• Experience with hotel management software.
• Knowledge of local attractions and events.
• Previous supervisory experience in hospitality.

What We Offer

• Competitive salary range of $50,000 - $65,000 per year.
• Opportunities for career advancement within the organization.
• Flexible work schedule with remote work options.
• Comprehensive training and development programs.
• Employee discounts on hotel stays and services.