Forward Deployed Engineer - Remote AI Solutions

About the Role

We are seeking a Forward Deployed Engineer to join our team at Synthflow AI, a leading no-code platform for deploying voice AI agents. This role is fully remote and offers the opportunity to work with enterprise clients to implement and optimize our AI phone agent solutions. As a Forward Deployed Engineer, you will be instrumental in bridging our technology with our customers’ real-world success, ensuring they realize the full value of our platform.

What You'll Do

• Lead end-to-end implementation of Synthflow’s AI phone agent platform for enterprise customers — from solution design to configuration, integration, and go-live.
• Collaborate closely with customer engineering, operations, and success teams to align technical deployments with business objectives.
• Develop and maintain integrations with CRMs, telephony systems, and workflow automation tools.
• Proactively identify optimization opportunities, guiding customers to maximize their deployment and achieve meaningful business outcomes.
• Act as the technical voice of the customer, translating their needs into actionable product insights and collaborating with Synthflow’s engineering and product teams.
• Troubleshoot, resolve, and prevent technical issues, ensuring reliability and a frictionless experience in production environments.
• Create best practices, playbooks, and technical resources that improve future implementations and enable customer self-sufficiency.
• Contribute to account growth and renewal by driving strong adoption and long-term technical alignment.

Requirements

• 3–6 years of experience in a technical, customer-facing role such as Forward Deployed Engineer, Implementation Engineer, or Solutions Engineer.
• Hands-on problem solver — comfortable writing and debugging code (e.g., Python, JavaScript, or low-code integrations).
• Experience leading enterprise software implementations or integrations, ideally involving APIs, CRMs, or telephony platforms.
• Deep interest in AI/ML technologies, especially conversational AI or LLM-based systems.
• Strong communicator who can bridge technical and business perspectives with clarity.
• Thrives in fast-paced, collaborative environments and is motivated by helping customers succeed.
• Fluency in both German and English.

Nice to Have

• Experience integrating or supporting telephony providers, SIP, or contact center systems.
• Background in LLM prompting, AI orchestration, or intelligent automation.
• Familiarity with enterprise post-sales success frameworks (adoption, enablement, value realization).
• Track record of driving renewals, expansions, or measurable customer outcomes in enterprise settings.

What We Offer

• Impact at scale: Shape how leading enterprises adopt and operationalize AI voice technology.
• Autonomy at speed: A high-trust, high-ownership environment where you can move fast and make a difference.
• Remote-first flexibility: Work from anywhere with a distributed, async-first team.
• Cutting-edge tech: Build and deploy real-world AI systems at the frontier of automation.
• Growth path: Opportunities to evolve into leadership across technical success, product, or engineering.
• Rewarding package: Competitive pay, meaningful equity, and comprehensive benefits.