Commercial Manager - Customer Base Management (Remote)

About the Role

We are seeking a Commercial Manager to join our team remotely, focusing on Customer Base Management. In this role, you will lead initiatives that directly impact both customers and business performance. As a Commercial Manager, you will be at the center of transforming large data sets into actionable strategies that enhance performance across our products.

What You'll Do

• Define clear objectives and deliver both short- and long-term plans for retention and profit optimization efforts, adapting to changing circumstances.
• Own the roadmap detailing how these objectives will be achieved, challenging whether we have the right activities to meet our goals.
• Segment the customer base into relevant initiative groups, such as proactive value enhancements, upgrades, or downgrades based on current products and pricing levels.
• Participate in executing activities as an initiative owner, ensuring relevant stakeholders are equipped to carry out the tasks.
• Contribute significantly to the finance and forecasting process by identifying discrepancies between expectations and actual results, ensuring alignment between goals, initiatives, and realized outcomes.

Requirements

• At least 2 years of relevant experience in a subscription business (e.g., telecom, insurance).
• A relevant master's degree in business administration, economics, or similar.
• Strong analytical skills to break down complex issues and develop creative solutions using frameworks such as Situation-Complication-Resolution.
• Proactive mindset with a "can-do" attitude, continuously identifying opportunities for improvement.
• Solid understanding of customer base management and subscription metrics, including churn reduction and customer lifetime value.
• Excellent communication skills with the ability to convey complex messages clearly and engage effectively with senior management.
• A collaborative spirit, capable of building constructive relationships across functions.

Nice to Have

• Experience with data-driven decision-making and performance metrics.
• Familiarity with customer relationship management (CRM) systems.

What We Offer

• An open and humorous work environment with engaged colleagues motivated to create the best solutions.
• A workplace that prioritizes a healthy work-life balance and supports employee well-being through various initiatives and flexible working arrangements.
• A culture that promotes teamwork and cross-functional collaboration within YouSee and across the broader Nuuday group.
• A commitment to creating a diverse and inclusive workplace where different perspectives are valued and everyone is treated with respect.
• Focus on professional development with opportunities for continuous learning and growth.
• The chance to work with and influence Denmark's largest subscriber base.

To apply, please include a brief introduction in your CV explaining why you are interested in this position. To ensure a fair and inclusive recruitment process, we kindly ask you not to include a photo in your CV.

Application deadline: March 28, 2026

Contact: Kirstine Thorhave Baltzer, Head of Customer Base Management, via email at kitho@yousee.nuuday.dk or phone at +45 21312057.

Location: Teglholmsgade 1, Copenhagen

Nuuday – We make sense with technology

At Nuuday, we have 3,000 dedicated employees working across our six brands – YouSee, TDC Erhverv, Telmore, Hiper, Eesy, and Relatel – focused on shaping Denmark's digital future. We are in the midst of an exciting transformation, revolutionizing our IT systems and creating innovative digital customer experiences that set new standards for how Danes, businesses, and society interact with technology in everyday life.