Experience Architect - Remote Position

About the Role

We are hiring an Experience Architect to join our team at UKG. This Experience Architect remote position is crucial in defining the enterprise-wide experience architecture for AI-enabled systems across our organization. At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries is what we do. This role does not build AI models or sit within a single product team. Instead, it operates within Strategy and Enablement, shaping the standards, interaction models, and governance frameworks that ensure AI capabilities integrate coherently across the enterprise.

What You'll Do

• Define enterprise principles for human–AI collaboration, including assistive, automated, escalation, override, and transparency models.
• Architect cross-system workflows that span products, business functions, and automation layers.
• Establish reusable AI interaction standards, governance models, and experience guardrails.
• Shape early-stage solution design to ensure alignment with enterprise interaction principles.
• Identify systemic patterns across initiatives and translate them into scalable frameworks.
• Partner with senior leadership to influence enterprise AI direction and experience strategy.
• Enable product teams with durable patterns and standards rather than owning feature delivery.

Requirements

• 4+ years of experience in experience design, service design, systems design, product architecture, or enterprise UX roles.
• Demonstrated experience designing and mapping complex, cross-system workflows that span multiple platforms or business functions.
• Exposure to AI-enabled systems, automation platforms, decision-support tools, or intelligent workflow solutions in enterprise environments.
• Experience defining interaction models beyond visual artifacts, including decision logic, exception handling, escalation paths, and automation flows.
• Strong systems thinking skills with the ability to identify patterns across initiatives and translate them into scalable frameworks or standards.
• Ability to communicate effectively with technical stakeholders, including discussing APIs, data flows, automation triggers, and system constraints.
• Proven ability to operate independently in ambiguous environments while driving clarity and alignment.

Nice to Have

• Experience establishing or governing enterprise-wide interaction standards, design systems, or platform-level experience principles.
• Background in service design, journey architecture, or operating model design across multiple teams or portfolios.
• Experience contributing to digital transformation or enterprise modernization programs.

What We Offer

• Competitive salary ranging from $102,300 to $147,050 annually.
• Performance-based bonus plan eligibility.
• Restricted stock unit awards as part of total compensation.
• Flexible remote work arrangements.
• Comprehensive benefits package including health, wellness, and professional development opportunities.