Epic Applications Analyst I - Remote Opportunity

About the Role

We are seeking an Epic Applications Analyst I to join our team remotely. As an Epic Applications Analyst I, you will provide essential first-level support for the Epic Electronic Health Record (EHR) system, assisting users with troubleshooting, system inquiries, and basic application functionality. This role is crucial for ensuring smooth day-to-day EHR operations by supporting configuration tasks, executing routine testing, and contributing to user satisfaction.

What You'll Do

• Deliver technical support to all associates utilizing the Epic EHR by responding to inquiries and troubleshooting application issues.
• Assist in basic system configuration and data entry to support template updates and management of user settings.
• Administer routine system and quality assurance tests on new features and updates before implementation.
• Aid in the development of user-facing training materials to support the education and onboarding of clinical and operational staff.
• Provide one-on-one training sessions on EHR to ensure end-users receive proper support.
• Utilize the service management and ticketing system to track reports and incidents effectively.
• Handle unresolved and complex incidents, escalating issues to senior analysts and leadership as necessary.

Requirements

• Associate’s degree in Information Technology, Healthcare, or Business Administration.
• One (1) year of experience in Healthcare, Electronic Health Records, or IT support.
• Proficient in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
• Strong communication skills and basic problem-solving abilities.
• Ability to learn new software systems quickly.
• Familiarity with clinical workflows and healthcare operations.

Nice to Have

• Experience in clinical or healthcare settings and with Epic or other EHR systems.
• Relevant Healthcare Technology Certifications such as CHTS or CAHIMS.
• Basic understanding of Epic modules (e.g., EpicCare, Epic Resolute).

What We Offer

• Competitive salary ranging from $60,000 to $80,000 per year.
• Comprehensive relocation support for candidates moving to the area.
• Full-time schedule with a standard shift from 8:00 AM to 5:00 PM.
• A diverse and inclusive work environment that encourages collaboration.
• Opportunities for professional development and training.
• Health and wellness benefits to support your well-being.