Enterprise Customer Success Account Manager - Remote

About the Role

Picus Security is seeking an experienced Enterprise Customer Success Account Manager to join our remote team. In this role, you will be responsible for driving customer value and ensuring the retention and expansion of our platform capabilities within our Enterprise customer base. As an Enterprise Customer Success Account Manager remote, you will collaborate closely with various teams to deliver exceptional service and solutions.

What You'll Do

• Refine and scale core customer success processes such as onboarding, adoption planning, platform expansion, health monitoring, and quarterly business reviews.
• Partner with customers and internal stakeholders to drive product adoption, demonstrate value realization, and identify expansion opportunities.
• Lead customer advocacy initiatives including case studies, reference calls, and participate in customer advisory boards.
• Collaborate with Sales, Product, and Support teams to ensure a seamless customer experience and resolution of escalations.
• Provide customer-driven feedback on product enhancements and feature requests.
• Willing to travel within the US for on-site customer meetings, training sessions, and key industry events.

Requirements

• BS degree or a combination of education and pre-sales/customer success experience in Security, Cloud, and Network Systems.
• At least five (5) years of experience working within a Sales Engineering or Customer Success role.
• Demonstrated success building executive relationships and driving strategic account planning.
• Broad technology experience including risk visibility and prioritization, cloud architecture, networking, security, and IT transformation.
• Experience managing complex customer lifecycles from onboarding through renewal and expansion.
• Demonstrated ability to be consultative, proactive, and outcome-focused.

Nice to Have

• Experience in the cybersecurity sector.
• Familiarity with Customer Relationship Management (CRM) tools.
• Knowledge of security validation concepts.

What We Offer

• Unlimited opportunity for career development in a fast-growing cybersecurity segment.
• Global exposure working with customers worldwide.
• Flexible remote work arrangements.
• A chance to shape and lead innovative security solutions.
• Access to continuous learning and professional growth opportunities.