Director of Strategic Workforce Planning - Remote Opportunity

About the Role

Join USAA as the Director of Strategic Workforce Planning, a pivotal role that empowers you to lead the development and execution of innovative talent strategies. This position offers a unique opportunity to influence workforce planning across the organization while working remotely.

What You'll Do

• Lead and develop a high-performing team of strategic workforce planning practitioners.
• Establish scalable tools, frameworks, and standards to ensure consistency and sustainability of strategic workforce planning practices across the organization.
• Design and implement near- and long-term workforce strategies aligned with association goals and transformation initiatives.
• Drive impact for the businesses and functions through strategic workforce planning.
• Leverage advanced analytics and predictive modeling to identify emerging workforce trends and risks.
• Build blended staffing models that incorporate human, AI, and automated resources to meet evolving workload demands.
• Collaborate with HR, Technology, Finance, Operations, and other key stakeholders to align strategic workforce planning with association strategy.
• Act as an internal consultant to business leaders, co-creating workforce strategies that support business growth and agility.

Requirements

• Bachelor's degree in Finance, Business, or Human Resources or related discipline.
• 8+ years of experience in workforce planning, forecasting, or HR analytics including leadership experience.
• Proven experience developing long-range (3+ years) workforce forecasts and strategic plans.
• Strong business acumen with the ability to anticipate future talent and skill needs.
• Advanced critical thinking, communication, and forecasting skills.

Nice to Have

• Experience in insurance and/or banking sectors.
• Familiarity with call center and sales workforce dynamics.
• Knowledge of workforce planning technologies and platforms (e.g., Workday, SAP, Oracle).

What We Offer

• Comprehensive medical, dental, and vision plans.
• 401(k) and pension plans.
• Life insurance and parental benefits.
• Paid time off program with paid holidays plus 16 paid volunteer hours.
• Career path planning and continuing education assistance.
• Relocation assistance available.

As the Director of Strategic Workforce Planning, you will play a crucial role in shaping the future of USAA's workforce strategy. This remote position allows you to leverage your expertise in workforce planning while enjoying the flexibility of working from home. Apply today to be part of a mission-driven organization that values integrity, loyalty, and service.