Director of Clinical Operations - Remote Mental Health Services

About the Role

We are seeking a Director of Clinical Operations to join our mission-driven team at Spring Health, a leader in mental health services. This remote role is pivotal in shaping the strategic direction and operational excellence of our highest-acuity services, including our 24/7 Mental Health Crisis Line and Critical Incident Response programs. As a key player in our organization, you will ensure that our clinical operations are not only efficient but also deliver high-quality care tailored to the needs of our clients.

What You'll Do

• Own the end-to-end performance of Spring Health’s 24/7 Crisis Line and related services, ensuring they meet the highest standards of clinical quality.
• Translate enterprise customer needs into scalable clinical operating models, enhancing service delivery and member experience.
• Collaborate cross-functionally with Product, Care Support, Customer Success, and other teams to drive continuous improvement.
• Represent crisis services in executive forums and customer conversations, ensuring alignment with organizational goals.
• Oversee clinical safety and compliance, implementing best practices across all programs.
• Lead a multi-layered clinical leadership team, fostering a culture of accountability and clinical excellence.
• Manage operational performance metrics, including workforce planning and service levels, to optimize efficiency.
• Utilize data to identify trends, mitigate risks, and improve overall performance.

Requirements

• 8+ years of progressive leadership experience in behavioral health, crisis services, or high-acuity clinical operations.
• Direct experience leading 24/7 clinical operations with oversight of large frontline teams (100+ FTEs).
• Active independent clinical license (e.g., LCSW, LMFT, PsyD) with expertise in trauma-related disorders preferred.
• Strong operational acumen, including KPI management and cost optimization.
• Proven ability to lead through change in fast-scaling environments.
• Executive presence with the ability to effectively partner with customers.
• Willingness to travel 5–10% as needed.

Nice to Have

• Experience in developing high-performing leadership teams with strong retention rates.
• Ability to balance clinical integrity with business performance.

What We Offer

• Competitive salary range of $164,900 – $197,500, with a comprehensive total rewards package.
• Health, dental, and vision benefits starting on your first day.
• Employer-sponsored 401(k) match of up to 2% for retirement planning.
• Paid time off policies including vacation, sick leave, and company holidays.
• Parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents after 6 months of tenure.
• Access to professional development reimbursement and donation matching programs.
• A culture that values diversity and inclusion, encouraging applications from all backgrounds.

Join us at Spring Health and help us revolutionize mental healthcare. If you are passionate about making a difference in the lives of others and meet the qualifications, we encourage you to apply for this Director of Clinical Operations - Remote position.