Customer Support Representative - Remote Position

About the Role

We are looking for a Customer Support Representative - Remote to join our dynamic team at Équipements à Partager. In this role, you will be the first point of contact for our clients, playing a crucial role in our commercial performance. You will assist clients with their inquiries, providing them with tailored solutions and ensuring a smooth experience.

What You'll Do

• Manage incoming calls and respond to client inquiries via phone, email, and web forms.
• Present our services clearly and professionally to potential clients.
• Identify client needs and propose suitable solutions.
• Qualify leads and pass relevant opportunities to the sales team.
• Assist sales representatives in preparing quotes, contracts, and other commercial documents.
• Maintain and update client databases and tracking tools.
• Ensure a high level of customer satisfaction by responding to requests promptly and professionally.
• Participate in resolving client issues to guarantee a smooth interaction.

Requirements

• Background in commerce, customer relationship management, or equivalent.
• Previous experience in customer support or teleconsulting is a plus.
• Excellent verbal and written communication skills.
• Strong organizational skills and ability to manage priorities effectively.
• Ability to work autonomously while being a team player.
• Proficient in computer tools and quick to learn new systems.
• Customer-oriented with a passion for problem-solving.

Nice to Have

• Experience in B2B environments.
• Familiarity with CRM software.
• Fluency in additional languages.

What We Offer

• A gross monthly salary of €2300.
• Incentive bonuses based on team performance.
• Meal vouchers and holiday checks.
• A flexible work environment.
• Opportunities for career advancement.
• Direct communication with management to implement ideas quickly.
• A supportive and continuously improving work atmosphere.