Customer Success Manager - Remote Role for EMEA

About the Role

Join Anthropic's Customer Success team as a Customer Success Manager in a remote capacity, focusing on the EMEA region. As a Customer Success Manager, you'll be the strategic partner and trusted advisor to our most complex customers, helping them harness the full potential of all our Claude capabilities - API, Claude for Enterprise, and Claude Code. This role is essential in shaping the future of enterprise AI adoption.

What You'll Do

• Build trusting, strategic relationships with key EMEA customer decision-makers to understand their business and objectives, identifying opportunities for optimization and expansion.
• Become an expert in Anthropic's products, including API, Claude for Enterprise, and Claude Code, understanding the technical nuances and best practices for each to guide customers to the right solutions.
• Leverage your deep knowledge of the customer and regional nuances to proactively drive usage planning, understanding current and future consumption/adoption and how it creates realized value for the customer.
• Monitor usage patterns and identify optimization opportunities, proactively addressing underutilization across both consumption-based (API) and seat-based (Claude for Enterprise / Claude Code) products.
• Serve as the customer’s thought partner, enhancing their knowledge of Claude products by socializing Anthropic’s product roadmap and engaging Product PMs as the voice of EMEA customers.
• Document and quantify customer value realized through business outcomes, ROI, and impact metrics to build compelling internal business cases for continued and expanded investment.
• Identify potential use cases and lines of business not currently onboarded, partnering with customers to discover new applications for Claude across different departments, teams, and workflows.
• Develop and execute change management strategies to drive end-user adoption and maximize value within customer organizations.

Requirements

• 6+ years of experience in customer-facing roles (Customer Success, Consulting, Solutions Architect, or similar).
• Experience driving success across both consumption-based and seat-based business models.
• Technical fluency with the ability to understand and articulate AI/ML concepts, API integrations, and software implementation patterns.
• Strong project management skills and the ability to manage multiple customer relationships.
• Passion for AI and interest in responsible development of advanced systems.

Nice to Have

• Fluency in French, German, Spanish, or Italian.

What We Offer

• Competitive salary and benefits package.
• Flexible working hours and remote work opportunities.
• Generous vacation and parental leave policies.
• Equity donation matching.
• Support for visa sponsorship.