Customer Success Manager - Remote Opportunity at Kpler

About the Role

We are seeking a Customer Success Manager to join our team remotely at Kpler. In this role, you will help customers achieve their goals by understanding their needs and providing exceptional support. As a Customer Success Manager, you will leverage your expertise to drive client satisfaction and engagement.

What You'll Do

• Build and nurture strong, proactive relationships with Arbitrage and Bridgeton clients.
• Deliver seamless onboarding experiences, ensuring clients are set up for success.
• Develop and execute tailored engagement campaigns to drive adoption, improve user experience, and increase platform utilization.
• Provide expert support through email, calls, and in-person meetings, becoming the go-to resource for all client questions related to maritime data and workflows.
• Regularly surface insights and usage trends, identifying opportunities to better align Kpler’s solutions with client objectives.
• Actively collaborate with Sales to uncover expansion opportunities and support renewals through data-backed impact narratives.
• Liaise with Product and Engineering teams to translate client feedback into actionable product enhancements.
• Maintain detailed records in Salesforce, including engagement plans, success metrics, and renewal risks.

Requirements

• Bachelor’s degree in a relevant discipline or equivalent practical experience.
• 3+ years of experience in Customer Success or a similar client-facing role.
• Proven experience managing a book of business, ideally within environments involving arbitrage tools.
• Excellent communication and client relationship-building skills, with a client-first, empathetic, and attentive approach.
• Strong organizational skills and self-motivation, with the ability to translate client needs into clear, actionable plans.
• Technically competent and comfortable discussing data-related topics with a range of stakeholders.
• Customer-centric and product-oriented mindset, focused on driving outcomes and delivering value.
• Familiarity with data platforms, Excel, APIs, and analytics tools to support insights and performance.

Nice to Have

• Experience in the commodities, energy, or maritime sectors.
• Knowledge of Salesforce or similar CRM tools.
• Experience with data analytics tools.

What We Offer

• Competitive salary with performance bonuses.
• Flexible remote work environment.
• Opportunities for professional development and career growth.
• Inclusive and diverse workplace culture.
• Supportive team atmosphere with a focus on collaboration.

Join us at Kpler as a Customer Success Manager and be part of a dynamic team dedicated to transforming data into actionable insights. If you are passionate about customer satisfaction and thrive in a collaborative environment, we would love to hear from you!