Customer Success Manager - Remote Opportunity at Ideals

About the Role

We're hiring a Customer Success Manager to join our team at Ideals, a leading B2B SaaS company. This remote opportunity allows you to work from anywhere in Germany while delivering exceptional customer experiences. As a Customer Success Manager, you'll play a crucial role in driving customer satisfaction and retention, ensuring our clients achieve maximum value from our products.

What You'll Do

• Research and analyze new clients to identify their expected value and growth opportunities.
• Conduct onboarding trainings for new clients, ensuring a smooth transition and adoption of our services.
• Manage a portfolio of approximately 250 accounts, with structured follow-ups and proactive engagement throughout the customer journey.
• Execute renewals and expansions based on account usage and growth potential.
• Conduct exit interviews with churned clients to gather feedback and improve our services.
• Drive customer advocacy initiatives by securing testimonials and case studies from satisfied clients.
• Participate in special projects to enhance customer success playbooks and introduce new initiatives.

Requirements

• Full professional proficiency in English (C1) and native German.
• At least 2 years of experience as an Account Manager or Customer Success Manager in B2B, preferably in SaaS.
• Proven track record managing a book of business with 50+ accounts.
• Experience in driving MRR/ARR growth through renewals, upsells, or cross-sells.
• Strong communication, interpersonal, and presentation skills.
• Customer-driven personality with emotional intelligence skills.

Nice to Have

• Familiarity with data rooms, board portals, or secure collaboration tools.
• Experience in sales.

What We Offer

• Remote-first flexibility to shape your ideal workday.
• Home workplace budget and co-working expense coverage.
• Access to Ideals Academy with numerous courses for professional growth.
• Tailored Wellness Package to support your health and well-being.
• 30 business days of paid time off per year.
• Generous internal referral program.

This Customer Success Manager role offers a unique opportunity to impact customer relationships and drive success in a fast-evolving SaaS environment. Join us at Ideals and be part of a team that values commitment, excellence, collaboration, trust, and care.