Talantix.io
Eduface•12.04.26
AI SCORE 8.5

Customer Success Manager - Remote EdTech Role

$70K–$90K/year
RemoteEdTech
Customer Relationship Management•AI Technologies•Data Analysis•Communication•Training and Development

About the Role

At Eduface, a leading Dutch EdTech startup based in the heart of Utrecht, we are seeking a driven Customer Success Manager to join our team. As a Customer Success Manager remote, you will play a crucial role in supporting universities, colleges, and businesses in optimizing their feedback processes. Our company, born from the collaboration of an alumnus from Hogeschool Leiden and a student from Radboud University, focuses on developing innovative AI solutions for higher education. Our AI assistants, hosted locally, enhance the quality of feedback and assessment while saving educators significant time.

What You'll Do

  • Develop and maintain strong relationships with customers to understand their needs and anticipate future requirements.
  • Proactively ensure a seamless onboarding experience and provide guidance on using our AI solutions in education.
  • Collaborate with internal teams to gather customer feedback and translate it into product improvements that contribute to customer satisfaction and retention.
  • Analyze customer data and prepare reports to help clients optimize their use of our technology and maximize ROI.
  • Organize and lead training sessions and workshops for clients to enhance the effectiveness of our AI assistant in their feedback processes.

Requirements

  • Minimum of 3 years of experience in a similar role within the EdTech or technology industry.
  • Excellent communication skills in both Dutch and English.
  • Ability to build and maintain strong relationships with customers, focusing on satisfaction and retention.
  • Experience with AI technologies and the ability to explain complex technical concepts to clients in an understandable manner.
  • Proactive and solution-oriented mindset with a strong drive to make an impact within a fast-growing startup environment.

Nice to Have

  • Experience with social media marketing.
  • Affinity for education or AI.
  • A commercial mindset and interest in sales.

What We Offer

  • Join Eduface as a Customer Success Manager and play a crucial role in groundbreaking AI innovations in higher education.
  • Be part of our dynamic, privacy-focused team.
  • Remote work flexibility and a supportive work environment.
  • Competitive salary with opportunities for growth.
  • Engagement in meaningful projects that impact the educational sector.
Language Requirements
EnglishC1
DutchC1
BasicIntermediateAdvancedNative
Why This Job8.5 of 10

This Customer Success Manager role at Eduface offers a unique opportunity to work remotely while driving AI innovations in the education sector. With a competitive salary and a focus on customer satisfaction, this position stands out in the EdTech industry.

Salary Range
Required
0/1
Optional
0/1
Bonus
0/1

Who Will Succeed Here

→

Proficient in using CRM tools like Salesforce or HubSpot, with a strong ability to analyze customer data and feedback to drive improvements in educational technology solutions.

→

Self-motivated and organized, thriving in a remote work environment by effectively managing schedules and prioritizing tasks, ensuring timely support and training for clients.

→

Experience in the EdTech sector, with a growth mindset that embraces continuous learning about AI technologies and their application in enhancing customer success strategies.

Learning Resources

→CRM Fundamentalscourse
→Data Analysis with Pythoncourse
→Effective Communication in Customer Successvideo

Career Path

Customer Success Manager - Remote EdTech Role(Now)→Senior Customer Success Manager(1-2 years)→Director of Customer Experience(3-5 years)

Market Overview

CRM Market Size 2024
$113.46B
Annual Growth (2024-2025)
14.3%
AI Adoption in CRM
75%
Investment in EdTech CRM Solutions
+45%
Labour Demand for Customer Success Roles
+22%
Avg Salary for Customer Success Managers
$85K

Skills & Requirements

Required
Customer Relationship ManagementAI TechnologiesData Analysis
Growing in Demand
Customer Experience StrategyMachine Learning for Customer InsightsData Visualization Tools
Declining
Traditional Call Center ManagementBasic Email Marketing Platforms

Domain Trends

Increased AI Integration
Over 75% of organizations are integrating AI into CRM systems to enhance customer engagement and predictive analytics.
Shift to Remote Customer Success Management
With 60% of companies adopting remote work, there is a growing demand for remote Customer Success Managers in the EdTech sector.
Focus on Personalization and Customer Journey Mapping
Companies are investing 30% more in tools that provide personalized experiences, with a significant emphasis on data-driven customer journey mapping.

Industry News

Loading latest industry news...

Finding relevant articles from the last 6 months

All job postings are automatically gathered by algorithms. We do not review or verify listings, be careful when applying and do not sign-in with iCloud or Google services.