Customer Success Manager II - Remote EMEA (DACH Government)

About the Role

We are seeking a Customer Success Manager II - Remote to join our team at Planet. In this role, you will be responsible for managing and expanding relationships with public sector entities across the DACH region in Europe. This is a unique opportunity to work with a leading company that operates the largest constellation of imaging satellites in history, delivering critical geospatial data to various sectors.

What You'll Do

• Build and maintain strong relationships with government customers, ensuring they achieve their mission objectives using Planet’s products.
• Identify expansion opportunities within existing accounts and collaborate with sales teams to drive renewals and upsells.
• Facilitate training, onboarding, and best practices on integrating Planet data into GIS and remote sensing workflows.
• Act as the voice of the customer internally, advocating for feature enhancements and product improvements based on feedback.
• Collaborate with internal stakeholders to share insights on the current status of key accounts and contribute to the development of strategies for future success.

Requirements

• 6+ years of experience in Customer Success, account management, or similar, ideally supporting government organizations.
• Bachelor’s degree from an accredited institution in a relevant field.
• Advanced working knowledge of remote sensing, GIS, or geospatial imagery products.
• Ability to develop long-term strategic plans for each customer that align with their policy goals and budget cycles.
• Excellent verbal and written communication skills in English and native-level German proficiency.

Nice to Have

• Experience with platforms like ArcGIS, QGIS, or Google Earth Engine.
• Working proficiency in another European language (Spanish, Italian).
• Previous Program/Project Management experience.

What We Offer

• Paid time off including vacation, holidays, and company-wide days off.
• Employee Wellness Program.
• Home Office Reimbursement.
• Monthly Phone and Internet Reimbursement.
• Tuition Reimbursement and access to LinkedIn Learning.
• Equity opportunities.

This Customer Success Manager II remote position is a temporary, full-time role expected to last 12 months. If you are passionate about using space technology to help life on Earth and want to make a significant impact, we encourage you to apply!