Customer Success Manager - DACH Region (Remote)

About the Role

Plan A is seeking a dedicated Customer Success Manager DACH to join our team in a hybrid role based in Berlin, Germany. This full-time position focuses on managing customer relationships and ensuring client satisfaction across the DACH region (Germany, Austria, Switzerland). As a Customer Success Manager DACH remote, you will play a crucial role in helping clients achieve their sustainability goals using Plan A’s innovative platform and solutions.

What You'll Do

• Develop and maintain strong relationships with clients in the DACH region, ensuring their needs are met and expectations exceeded.
• Act as the primary point of contact for clients, addressing inquiries and providing solutions to enhance their experience with our platform.
• Collaborate with cross-functional teams to ensure seamless onboarding and implementation of our solutions for clients.
• Monitor client satisfaction and engagement, proactively identifying opportunities for improvement and growth.
• Provide training and support to clients, helping them leverage our platform effectively to meet their sustainability objectives.
• Gather feedback from clients to inform product development and enhance service offerings.
• Contribute to the development of best practices and processes within the Customer Success department.
• Participate in regular team meetings and contribute to a positive team culture.

Requirements

• 2-5 years of experience in customer success, account management, or a related field.
• Strong communication and interpersonal skills, with the ability to build rapport with clients.
• Experience in the SaaS industry is a plus.
• Proficiency in English and German; additional languages are a plus.
• Ability to work independently and as part of a team in a remote environment.
• Strong problem-solving skills and a proactive approach to client management.
• Familiarity with sustainability concepts and practices is advantageous.

Nice to Have

• Experience with CRM tools and customer success software.
• Knowledge of the DACH market and its unique challenges.
• Previous experience in a startup or fast-paced environment.

What We Offer

• Competitive salary ranging from €60,000 to €80,000 per year.
• Flexible working hours and the option to work remotely.
• Opportunities for professional development and growth within the company.
• A supportive and inclusive team culture.
• Health and wellness benefits.
• Access to our sustainability initiatives and programs.
• Regular team-building activities and events.
• Work in a mission-driven company focused on making a positive impact.