Customer Service Representative - Remote Position

About the Role

We're hiring a Customer Service Representative - Remote to join our dynamic team at Fortune Brands Innovations. In this role, you will deliver high-quality service to B2B customers while managing order management and customer inquiries in a fast-paced environment. This is a fantastic opportunity to contribute to a company that values agility, accountability, and integrity.

What You'll Do

• Deliver high-quality service for B2B customers.
• Manage inbound calls and emails efficiently.
• Process and validate customer orders accurately.
• Collaborate with internal partners to resolve customer issues.
• Utilize technology platforms to respond to customer needs effectively.
• Maintain accurate documentation and data integrity.
• Support team initiatives for continuous improvement.
• Respond to customer inquiries on various topics.
• Work independently and within a team environment.
• Perform other duties as assigned.

Requirements

• Minimum of 1 year of customer service experience.
• Proficiency in Microsoft Excel, Word, and PowerPoint.
• Strong attention to detail and accuracy.
• Excellent interpersonal, written, and verbal communication skills.
• Strong problem-solving and issue resolution skills.
• Ability to work independently and collaboratively.
• Associate’s or Bachelor’s degree preferred.
• SAP or ERP systems experience preferred.

Nice to Have

• Experience in a fast-paced customer service environment.
• Familiarity with CRM tools.
• Knowledge of the home improvement industry.

What We Offer

• Comprehensive health plans.
• Market-leading 401(k) program with company contribution.
• Product discounts.
• Flexible time off benefits.
• Adoption benefits.
• Employee Resource Groups for a sense of belonging.