Customer Service Representative - Remote

About the Role

We are looking for a Customer Service Representative - Remote to join our team at SafeRide Health. This role is essential in our mission to eliminate transportation barriers to healthcare. As a Customer Service Representative, you will be the first point of contact for members, providers, and health plans requesting non-emergency medical transportation (NEMT). Your role will be pivotal in coordinating rides to medical appointments while ensuring compassionate and efficient service.

What You'll Do

• Handle inbound calls from members, medical facilities, transportation providers, and health plans.
• Accurately gather and enter detailed trip information to ensure successful ride scheduling.
• Confirm member eligibility and review transportation benefits.
• Respond to member inquiries regarding transportation services.
• Identify and assess members’ additional needs and escalate when necessary.
• Document member concerns and complaints in accordance with internal guidelines.
• Collaborate with internal departments to resolve service issues in real-time.
• Perform other duties as assigned.

Requirements

• High school diploma or equivalent.
• Minimum of one (1) year of inbound call center experience in a high call-volume environment.
• Ability to type at least 35 words per minute accurately.
• Strong verbal and written communication skills.
• Demonstrated ability to remain calm and professional in high-stress situations.
• Ability to work flexible shifts.
• Must pass a criminal background check and sanctions screening.

Nice to Have

• Experience in healthcare or transportation services.
• Familiarity with customer service software.
• Additional language skills.

What We Offer

• Supportive and mission-driven work environment.
• Career growth and development opportunities.
• Competitive hourly pay.
• Quarterly performance-based incentive opportunities.
• Medical, dental, and vision insurance.
• 401(k) with company match.
• Paid time off and paid sick leave.
• Paid company holidays.