Customer Service Representative - Remote Position

About the Role

We're hiring a Customer Service Representative to join our team remotely. In this role, you will be the first point of contact for our customers, ensuring they feel understood and supported. As a Customer Service Representative, you will play a crucial role in shaping the first impression of our company.

What You'll Do

• Answer initial inquiries from customers, particularly from clinics and patients, providing excellent telephone support.
• Manage the central email inbox and forward messages internally as needed.
• Assist with patient management over the phone, addressing issues such as missing prescriptions or delivery intervals.
• Document all customer interactions and phone notes accurately in the ERP system.
• Support the team with administrative tasks and assist at the reception when required.

Requirements

• Completed commercial training (e.g., office management, healthcare management, or a comparable qualification).
• Strong customer and service orientation with a passion for telephone communication.
• Excellent German and English language skills, both spoken and written; knowledge of French or Italian is a plus.
• Experience with ERP systems and proficiency in MS Office.
• Ability to work well in a team and demonstrate flexibility.

Nice to Have

• Previous experience in a customer service role.
• Familiarity with healthcare products or services.
• Additional language skills beyond English and German.

What We Offer

• Comprehensive onboarding and training to ensure your success.
• Generous benefits including retirement plans, shopping cards, wellness programs, and free language courses.
• Enjoy diverse and fresh meals in our company cafeteria.
• Participate in team-building events and celebrations throughout the year.
• Be part of a mission-driven company focused on improving patients' quality of life through high-quality products and unique care concepts.