IT Opening Coordinator - Remote Position at LPP

About the Role

Join our team as an IT Opening Coordinator in a remote capacity! This role is perfect for individuals who are enthusiastic about technology and enjoy working in a dynamic and supportive environment. As an IT Opening Coordinator, you will play a crucial role in providing IT support for store openings and closings across multiple locations in Bosnia and abroad.

What You'll Do

• Provide onsite IT installations and support across various locations.
• Actively participate in every stage of store openings and closings.
• Collaborate with hardware and software suppliers as well as IT partners.
• Serve as the communication point between the IT Opening Group and store opening coordinators.
• Manage day-to-day ServiceDesk operations, ensuring effective incident handling and service requests.
• Oversee department-related invoice tracking and management.
• Perform hardware break-fix services and manage repairs through warranty channels.
• Install pre-defined computer images and re-install applications on desktops/laptops as per company procedures.
• Provide basic remote support for countries within the LPP Group.
• Prepare user manuals and documentation, and deliver necessary training.
• Ensure compliance with internal policies and directives.
• Support regional countries as needed.

Requirements

• At least 2 years of IT experience with a strong interest in technical solutions.
• Proven customer service skills and experience working with third-party IT providers.
• Fluent English communication skills (both written and spoken); additional languages are a plus.
• Self-management skills with the ability to organize, multitask, and prioritize.
• Proactivity and strong problem-solving skills.
• Basic understanding of the retail sales business.
• A valid driving license and willingness to travel, including abroad.

Nice to Have

• Knowledge of LAN, WAN, VPN, VM, and AD.
• Experience with Android, Office 365, Jira/Confluence (user level).
• Basic computer networking knowledge.
• Familiarity with fiscal devices and POS systems is an advantage.

What We Offer

• Stable position within a well-established company in the textile industry.
• Opportunities for further professional development.
• An independent position with significant freedom of action.
• Dynamic international working environment.
• Competitive salary and performance-based bonuses.
• Necessary working tools (car, laptop, mobile phone).
• HeLPP program – Employee assistance program.
• Fitpass.
• Friendly working environment that promotes teamwork.