Customer Service & Order Processing Professional - Remote

About the Role

We are seeking a Customer Service & Order Processing Professional to join our dynamic team at CompuGroup Medical. This remote position offers you the chance to make a significant impact in the healthcare software industry. You will be part of a company that operates in 19 countries and employs nearly 9,000 dedicated professionals. Your role will be crucial in ensuring high-quality customer service and efficient order processing.

What You'll Do

• Maintain and manage customer master data in SAP, ensuring high data quality through careful entry, updates, and management.
• Oversee the management of offers in Dynamics 365 Sales (CRM), from entry to verification and reliable follow-up.
• Process customer orders in CRM and Microsoft Business Central (BC), ensuring accuracy and timeliness.
• Generate invoices, credit notes, and corrective invoices in Microsoft Business Central, ensuring timely dispatch to customers.
• Prepare and provide relevant data for corporate accounting in a timely manner.
• Handle dunning lists, including reviewing open items, coordinating with accounting, and creating and sending reminders.
• Resolve customer inquiries regarding offers, orders, invoices, and reminders, ensuring solution-oriented communication.
• Collaborate closely with Sales, Controlling, and Accounting to ensure efficient and smooth commercial processes.

Requirements

• Successfully completed commercial training, such as as an industrial clerk or office management specialist.
• Ideally, professional experience in offer management, order processing, accounts receivable accounting, or a similar commercial environment.
• Proficient in MS Office; experience with SAP CRM, SAP ERP, Dynamics 365 Sales, and Microsoft Business Central is a plus.
• Strong numerical understanding and a structured, careful, and reliable working style.
• Enjoy collaborating with various stakeholders and a confident demeanor in team settings.
• Empathy, pragmatism, and the ability to maintain an overview in dynamic situations.
• Solution-oriented thinking, a hands-on mentality, and motivation to drive topics forward.

Nice to Have

• Experience in the healthcare sector or related fields.
• Familiarity with data protection regulations.
• Additional language skills.

What We Offer

• Work-life balance: Utilize our job bike leasing offer, subsidized gym memberships, and various training opportunities to maintain a healthy work-life balance.
• Health: Access regular appointments with our company doctor for flu vaccinations, eye exams, etc.
• Events: Participate in internal events and activities, which take place regularly both on-site and remotely.
• Training opportunities: Take advantage of individually chosen training programs to expand your skills and continuously develop.
• Mobile work: Work flexibly two days a week remotely and three days on-site.

We celebrate diversity at CGM! We welcome applications regardless of disability, gender, nationality, ethnic and social origin, religion, age, sexual orientation, and identity.

Convinced? Apply now online with your compelling application documents (including salary expectations, all certificates, and earliest possible start date).