Customer Service Officer - Remote Opportunity

About the Role

We are seeking a dedicated Customer Service Officer to join our team at Johnsonville, offering a unique remote opportunity. As a Customer Service Officer, you will play a crucial role in ensuring customer satisfaction and supporting our international growth objectives.

What You'll Do

• Attend to customer requests via phone, email, and other channels, providing timely and accurate information.
• Coordinate with the sales team and production for build-to-order items, ensuring smooth operations.
• Manage export orders, including coordination with the warehouse and ensuring last-mile delivery to customers.
• Support office administrative tasks such as filing invoices and updating pricing in the system.
• Enter orders and update records using SAP and other relevant information systems.
• Monitor product availability and collaborate with the sales team for product allocation in case of shortages.
• Work with various teams to ensure timely and accurate processing of customer orders.

Requirements

• Open to all education levels.
• No prior experience required, making this an excellent entry-level position.
• Strong multitasking and communication skills.
• Bilingual with a cheerful and approachable personality.
• Independent, self-motivated, and proactive.
• Quick learner with a positive attitude toward continuous learning.

Nice to Have

• Experience with customer service or administrative roles.
• Familiarity with SAP or similar information systems.

What We Offer

• Competitive salary range of $30,000 - $40,000 per year.
• Remote work flexibility, allowing you to work from anywhere.
• Opportunities for professional growth and development.
• A supportive and inclusive work environment.
• Equal opportunity employer committed to fair employment practices.