Talantix.io
KBC Group•12.04.26
AI SCORE 8.2

Customer Experience Manager - Daily Banking (Remote)

$60K–$80K/year
RemoteFinTech
Customer-journey-mapping•Data Analysis•Design Thinking•Feedback Evaluation•Collaboration

About the Role

We are looking for a Customer Experience Manager to join our team in the Daily Banking sector. This remote position is perfect for someone passionate about enhancing client experiences and driving improvements in our banking services.

What You'll Do

  • Map key customer journeys and analyze feedback to identify pain points.
  • Collaborate closely with product and process specialists as well as management.
  • Evaluate customer feedback and manage the CX roadmap.
  • Facilitate workshops using Design Thinking methodologies.
  • Utilize data to make informed decisions and enhance customer satisfaction.

Requirements

  • Experience in customer experience management or a related field.
  • Strong analytical skills with a focus on customer feedback.
  • Knowledge of Design Thinking methodologies.
  • Ability to work collaboratively with cross-functional teams.
  • Proficiency in data analysis and interpretation.

Nice to Have

  • Experience in the banking or financial services industry.
  • Familiarity with customer journey mapping tools.
  • Previous experience in a remote working environment.

What We Offer

  • 5 weeks of vacation.
  • Health and pension insurance contributions.
  • Flexible working environment.
  • Support for personal and professional development.
  • Access to sports activities and wellness programs.
Language Requirements
EnglishC1
Czech(optional)B2
BasicIntermediateAdvancedNative
Why This Job8.2 of 10

This role offers a unique opportunity to enhance customer experiences in the banking sector while working remotely. With competitive benefits and a focus on professional development, it's an attractive position for CX professionals.

Salary Range
Required
0/1
Optional
0/1
Bonus
0/1

Who Will Succeed Here

→

Proficient in customer-journey-mapping using tools like Miro or Lucidchart, with a strong understanding of user experience principles and the ability to visualize complex data into actionable insights.

→

Demonstrates a proactive and self-motivated work style suited for remote collaboration, showcasing strong skills in digital communication tools such as Slack, Zoom, and project management software like Asana or Trello.

→

Possesses a data-driven mindset with hands-on experience in data analysis tools such as Google Analytics or Tableau, enabling the evaluation of customer feedback and the identification of trends to inform decision-making.

Learning Resources

→Customer Journey Mapping: The Ultimate Guideguide
→Design Thinking for Innovationcourse
→Data Analysis with Pythoncourse

Career Path

Customer Experience Manager - Daily Banking(Now)→Senior Customer Experience Manager(1-2 years)→Director of Customer Experience(3-5 years)

Market Overview

Market Size 2024
$9.2B
Annual Growth
12.5%
AI Adoption in Customer Experience
68%
Investment in Customer Experience Tech
+35%
Labour Demand for Customer Experience Roles
+20%
Avg Salary for Customer Experience Manager
$85K

Skills & Requirements

Required
Customer-journey-mappingData AnalysisDesign Thinking
Growing in Demand
User Experience (UX) DesignCustomer Data Platforms (CDP)Journey Analytics
Declining
Traditional Survey MethodsBasic Excel Reporting

Domain Trends

Increased Use of AI in Customer Experience
68% of companies are leveraging AI tools for personalized customer interactions, leading to higher satisfaction and retention rates.
Integration of Omnichannel Strategies
Over 75% of organizations are adopting omnichannel strategies to provide a seamless customer experience across various platforms.
Emphasis on Real-Time Feedback Mechanisms
Companies implementing real-time feedback systems have seen a 30% increase in customer engagement and satisfaction.

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