Talantix.io
Lyra Health•09.03.26
AI SCORE 8.5

Customer Development Executive - Remote

$145K–$177K/year
RemoteHealthTech
Salesforce•Customer Relationship Management•Account Management•Customer Success•Analytical Skills•Stakeholder Management

About the Role

We are seeking a Customer Development Executive to join our team at Lyra Health. As a Customer Development Executive remote, you will play a crucial role in managing and expanding our existing customer relationships. You will collaborate closely with Customer Success Managers (CSMs) to drive growth within our customer base, focusing on long-term value and partnership.

What You'll Do

  • Own the commercial relationship for a book of existing customers.
  • Drive expansion opportunities by identifying upsell and cross-sell needs.
  • Partner with Customer Success Managers to align on strategic account plans and customer objectives.
  • Understand customer business models, usage trends, and product adoption to inform growth strategies.
  • Maintain accurate forecasts, updates and overall app hygiene within Salesforce.
  • Collaborate cross-functionally with Product, Marketing, and Support teams.

Requirements

  • 10+ years of experience in account executive, customer success, or renewal-focused quota carrying sales roles.
  • Proven history to meet or exceed expansion and renewal targets.
  • Excellent executive communication and stakeholder management skills.
  • High emotional intelligence (EQ); skilled at building trust and handling objections diplomatically.
  • Strong analytical mindset; ability to leverage customer data and product usage insights.
  • Comfortable with multi-sku and multi-year contract terms and commercial discussions.
  • CRM proficiency (Salesforce, Gainsight, or equivalent).

Nice to Have

  • Experience managing complex deal cycles in a team selling environment.
  • Understanding of HR and CFO buyer personas across multiple industries.
  • Experience navigating upsell and renewal negotiations.
  • Familiarity with sales methodologies.
  • Understanding of enterprise business challenges and navigating market trends.

What We Offer

  • Comprehensive healthcare coverage (including medical, dental, vision, FSA/HSA, life and disability insurances).
  • Lyra for Lyrians; coaching and therapy services.
  • Equity in the company through discretionary restricted stock units.
  • Competitive time off with pay policies including vacation, sick days, and company holidays.
  • Paid parental leave.
  • 401K retirement benefits.
  • Monthly tech allowance.
  • Well-being perks and activities, surprise swag, free food, regular community celebration…and more!

Join us as a Customer Development Executive remote and help us transform access to life-changing mental health care!

Why This Job8.5 of 10

This Customer Development Executive role at Lyra Health offers a unique opportunity to drive customer growth in a leading HealthTech company. With a competitive salary and comprehensive benefits, this position is ideal for experienced professionals looking to make an impact.

Salary Range
Required
0/1
Optional
0/1
Bonus
0/1

Who Will Succeed Here

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Proficient in Salesforce and CRM tools, with a track record of utilizing analytics to drive customer success strategies and identify growth opportunities.

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Self-motivated and disciplined to thrive in a fully remote work environment, demonstrating strong time management and proactive communication skills to engage stakeholders effectively.

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Deep understanding of account management principles, with an analytical mindset to assess customer needs and develop tailored solutions that foster long-term partnerships.

Learning Resources

→Salesforce Trailheadguide
→Customer Success: How to Reduce Churn and Increase Revenuecourse
→Salesforce CRM: The Complete Guidearticle

Career Path

Customer Development Executive - Remote(Now)→Customer Success Manager(1-2 years)→Director of Customer Success(3-5 years)

Market Overview

Salesforce Market Size 2024
$31.6B
Annual Growth
12.5%
AI Adoption in CRM
70%
Investment in Customer Success Technology
+35%
Labour Demand for Salesforce Roles
+22%
Avg Salary for Senior Customer Development Executive
$120K

Skills & Requirements

Required
SalesforceCustomer Relationship ManagementAccount Management
Growing in Demand
Data AnalyticsCustomer Experience ManagementSalesforce Einstein Analytics
Declining
Traditional CRM SystemsCold Calling Techniques

Domain Trends

Increased AI Integration in CRM
70% of CRM users are leveraging AI to enhance customer interactions, driving demand for professionals skilled in AI and analytics.
Shift Towards Subscription-Based Customer Success Models
35% of businesses are transitioning to subscription models, highlighting the need for customer development executives to focus on long-term customer engagement.
Growing Importance of Omnichannel Customer Engagement
80% of customers expect consistent experiences across channels, prompting organizations to prioritize integrated CRM solutions.

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