Customer Assistant - Food (Retail) - Remote Opportunity

About the Role

Join Marks & Spencer as a Customer Assistant in our Food section, where you'll play a vital role in the UK’s fastest-growing retailer. This Customer Assistant - Food remote position is perfect for those who thrive under pressure and are passionate about delivering exceptional service. You'll be at the forefront of our transformation, ensuring customers feel valued every time they shop with us.

What You'll Do

• Provide outstanding customer service, ensuring a five-star experience for every shopper.
• Utilize digital tools to enhance the customer experience and meet their needs effectively.
• Work collaboratively with your team to create a positive, high-energy environment.
• Adapt to various areas of the store, demonstrating flexibility in your role.
• Embrace the challenge of a high-pressure retail environment and maintain focus during busy periods.

Requirements

• Strong communication skills and a passion for customer service.
• Ability to work in a fast-paced environment and handle pressure effectively.
• Experience in retail or customer-facing roles is a plus.
• Digital confidence to utilize in-store devices and tools.
• Flexibility to work different shifts and adapt to changing demands.

Nice to Have

• Previous experience in food retail or a similar environment.
• Knowledge of M&S Food products and services.
• Ability to recommend and sell products confidently.

What We Offer

• Competitive salary with opportunities for growth and advancement.
• Flexible working arrangements to support work-life balance.
• Access to employee discounts and benefits.
• Training and development programs to enhance your skills.
• A supportive and inclusive work environment.