Clinic Administrator - Remote Opportunity

About the Role

We are seeking a dedicated Clinic Administrator remote to join our team at Diaverum. In this role, you will be instrumental in enhancing patient experiences at our Thamesmead Kidney Treatment Centre. As a Clinic Administrator remote, you will serve as the first point of contact for patients and visitors, ensuring a welcoming and efficient environment.

What You'll Do

• Warmly welcome and assist patients and visitors to the clinic.
• Provide comprehensive administrative support to the Clinic Manager and Deputy Clinic Manager.
• Maintain communication with the referring Trust/Hospital.
• Prepare materials, reports, and information for meetings.
• Assist with patient documentation requests.
• Facilitate patient survey and feedback distribution.
• Ensure stock orders are placed promptly.
• Prepare reports related to treatment numbers, billing, and reconciliations.
• Maintain professionalism to ensure visitors experience "great care" during their clinic visits.

Requirements

• GCSE level education or equivalent (essential).
• Strong administration skills and experience in diary management.
• Previous experience in a hospital, healthcare, or customer service setting.
• Prior stock control experience.
• Proficiency in report writing and reconciliation.
• Ability to work independently and collaboratively.
• Essential computer literacy with proven MS Office skills (Word, Excel, and PowerPoint).
• Excellent verbal and written communication skills with the ability to build rapport.
• Fluency in English.

Nice to Have

• Experience with electronic health records (EHR).
• Knowledge of healthcare regulations and compliance.
• Familiarity with patient management systems.

What We Offer

• 35 Days Holiday (inclusive of 8 days bank holiday) increasing with service (pro rata).
• Full-time position: 37.5 hours per week, Monday to Friday, between 8 am - 6 pm.
• Location allowance of £4,500 per annum.
• Enjoy holidays on Christmas and New Year's Day.
• Free Uniform, Tea & Coffee, Flu Vaccine, and Christmas Meal.
• Life Assurance, We Care, Company Pension, Blue Light and Concert for Carers.
• Post subject to references, rights to work checks, DBS, and OH.

We encourage you to apply today, as we reserve the right to close the vacancy early in response to a high volume of applications. All positions at Diaverum are subject to a satisfactory DBS (Disclosure and Barring Service) check as part of our recruitment process.