Blockchain Application Support Engineer - Remote
About the Role
We are seeking a talented Blockchain Application Support Engineer to join our dynamic team at Crypto.com. This is a unique opportunity to work remotely in a cutting-edge environment focused on blockchain technologies and smart contracts. As a Blockchain Application Support Engineer, you will play a crucial role in ensuring the stability and performance of our applications in production.
What You'll Do
- Ensure the application is running smoothly in production and manage non-production environments such as pre-production and staging.
- Collaborate closely with application and infrastructure engineers to understand deployment processes and application features.
- Apply fixes, improvements, or optimizations to applications and infrastructure as needed.
- Monitor, troubleshoot, and triage application alerts and issues to maintain uptime and scalability.
- Engage in incident and problem management, ensuring thorough follow-ups on resolutions.
- Continuously improve monitoring tools and processes to enhance operational efficiency.
- Coordinate disaster recovery testing and audits to ensure system reliability.
- Support and maintain blockchain infrastructure, leveraging DevOps knowledge.
Requirements
- Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field.
- Proficiency in programming languages such as Rust, JavaScript, Node.js, or Golang.
- Experience in supporting applications with a strong attention to detail and analytical mindset.
- Comfortable analyzing logs and identifying anomalies or inconsistencies.
- Strong curiosity and desire to troubleshoot problems and communicate findings effectively.
- Experience deploying applications in cloud environments (Azure, Google Cloud, AWS).
- Familiarity with building and maintaining monitoring tools (Grafana, Prometheus).
- Experience with container infrastructures (Kubernetes, Docker Compose) and logging tools (Fluentd, ElasticSearch, Kibana).
Nice to Have
- Experience with artificial intelligence tools for application evaluation.
- Strong communication skills for stakeholder engagement.
What We Offer
- Competitive salary and benefits package.
- Flexible remote work environment.
- Opportunities for professional growth and development.
- Work in a fast-paced, innovative industry.
- Be part of a team that is shaping the future of blockchain technology.
This role offers a unique opportunity to work remotely in the blockchain industry, ensuring application uptime and collaborating with a talented team.
Who Will Succeed Here
Proficient in Rust and JavaScript, with hands-on experience in developing and troubleshooting blockchain applications, ensuring efficient smart contract functionality and performance.
Self-motivated and disciplined in a remote work environment, demonstrating exceptional time management skills to balance multiple tasks involving Node.js, Golang, and cloud services like AWS and Azure.
Strong analytical mindset with a focus on operational excellence, utilizing monitoring tools like Grafana and Prometheus to proactively identify and resolve application performance issues in Kubernetes environments.
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