APAC Merchant Operations Manager - P2P Remote

About the Role

We are hiring an APAC Merchant Operations Manager - P2P remote role at Binance. In this position, you will work closely with regional stakeholders and product teams to ensure operational excellence and a high-quality trading experience for our users.

What You'll Do

• Oversee daily P2P performance across key APAC markets, ensuring healthy liquidity and strong order success rates.
• Manage the merchant ecosystem end-to-end, including onboarding, vetting, performance review, and quality improvement.
• Identify operational bottlenecks and drive data-backed improvements for marketplace efficiency and transaction growth.
• Support the rollout of new P2P features, especially China-first pilots that scale to global markets.
• Collaborate with product, risk, compliance, marketing, and support teams to ensure safe and effective marketplace operations.
• Monitor key metrics such as spreads, liquidity depth, completion rates, cancellations, and fraud trends.
• Research APAC P2P market conditions, payment methods, and user behaviors to inform operational strategy.

Requirements

• Bachelor’s degree in Business, Finance, Engineering, or related fields.
• 5-8 years of experience in P2P operations, marketplace operations, fintech, payments, or crypto.
• Strong understanding of P2P ecosystems and marketplace dynamics.
• Bilingual English and Chinese required for coordination with overseas partners.
• Self-driven, proactive, and comfortable pushing initiatives independently.
• Strong analytical skills with Excel/SQL familiarity.
• International mindset and ability to operate in fast-paced environments.

Nice To Have

• Experience managing merchants or payment partners.
• Knowledge of anti-fraud, transaction monitoring, or operational risk.
• Familiarity with APAC regulatory environments for fiat/P2P products.
• Passion for blockchain and emerging financial technologies.

What We Offer

• Shape the future with the world’s leading blockchain ecosystem.
• Collaborate with world-class talent in a user-centric global organization.
• Tackle unique, fast-paced projects with autonomy in an innovative environment.
• Thrive in a results-driven workplace with opportunities for career growth.
• Competitive salary and company benefits.
• Work-from-home arrangement (may vary depending on the business team's nature).