Advisory Presales Solution Consultant - CRM Solutions

About the Role

We are seeking an experienced Advisory Presales Solution Consultant specializing in CRM Solutions to join our dynamic team at ServiceNow. This remote position offers a unique opportunity to leverage your technical expertise and sales acumen to drive customer success and satisfaction. As an Advisory Presales Solution Consultant, you will play a pivotal role in supporting our sales efforts by delivering tailored solutions that meet our clients' needs.

What You'll Do

• Support solution sales as a technical and domain expert with Financial Services and Banking accounts.
• Help develop and contribute to sales campaigns focused on Customer Service Management.
• Lead discovery workshops to identify customers’ business challenges and deliver product demonstrations that align our solutions with their needs.
• Handle product feature and technical questions from customers, channel partners, and ServiceNow colleagues.
• Configure demonstration environments to address customer requirements and business issues.
• Deliver product demonstrations to customers, both in person and through WebEx.
• Provide feedback to product management about enhancements that can address customer needs and drive additional business value.
• Stay current on competitive analyses and understand differentiators between ServiceNow and its competitors.

Requirements

• 6+ years of pre-sales solution consulting or sales engineering experience in the Customer Experience, CRM, or Customer Engagement industry.
• Experience working on complex deals with Financial Services customers in a matrix team.
• Proficiency with the ServiceNow platform or technical expertise with cloud software solutions.
• Excellent communication, writing, and presenting skills.
• Demonstrated relationship-building skills, with proven success at developing and nurturing relationships up to and including C-level.
• Creative problem-solving skills with a growth mindset and desire to work in a fast-paced, high-growth organization.

Nice to Have

• Experience leveraging AI in work processes, decision-making, or problem-solving.
• Familiarity with CRM solutions and their integration into business workflows.

What We Offer

• Competitive salary and performance-based bonuses.
• Flexible remote work environment with opportunities for travel to our offices in Staines and London.
• Comprehensive health benefits and wellness programs.
• Professional development opportunities and access to training resources.
• Inclusive and diverse workplace culture.