VIP Lead - Remote Position at Superbet

About the Role

We are excited to announce an opportunity for a VIP Lead - Remote at Superbet! As our company expands into new markets and develops innovative technologies, we are looking for a passionate individual to enhance our valued customer relationships. In this dynamic role, you will deliver a premium and highly personalized experience to our VIP clients, ensuring their needs are anticipated and exceeded at every touchpoint.

What You'll Do

• Develop and execute a data-driven, relationship-focused VIP strategy to maximize customer value, retention, and long-term loyalty.
• Ensure high-value customers receive a premium, personalized, and compliant experience across all touchpoints.
• Collaborate closely with CRM, Commercial, Product, and Marketing teams to align offers, campaigns, and experiences for VIP players.
• Deploy VIP incentives and rewards profitably through structured planning, monitoring, and optimization.
• Develop tailored account plans for key VIP customers based on player profiles, preferences, and value.
• Ensure full compliance with responsible gaming, AML, and local regulations for all VIP activities.
• Represent the VIP function internally, ensuring transparency, alignment, and data-backed decision-making.
• Organize and coordinate client-facing events, meetings, and other engagement initiatives.

Requirements

• Minimum 2–3 years of experience working with key clients (B2B and/or B2C).
• Strong confidence in planning and delivering meetings and events aimed directly at clients.
• Willingness to work flexible hours (including weekends) and undertake multi-day business trips, including international travel.
• A genuine passion for sport and an active lifestyle, with the ability to inspire others and build client relationships.
• Exceptional composure and professionalism, maintaining class and courtesy in face-to-face interactions with demanding clients.
• Native Polish speaker with a good command of English (at least basic/communicative level).
• Excellent written communication skills, strong negotiation abilities, and a talent for building lasting relationships.
• Open, empathetic, and enthusiastic attitude, combined with a proactive approach to tasks.

Nice to Have

• 1-2 years of experience in online gambling.
• Strong presentation and public speaking skills.
• Familiarity with CRM tools or customer success platforms.

What We Offer

• Competitive salary and performance-based bonuses.
• Flexible remote work environment.
• Opportunities for professional growth and development.
• Engaging company culture focused on innovation and teamwork.
• Access to exclusive events and networking opportunities.
• Health and wellness benefits.