Technical Support Engineer (Swedish Speaking) - Remote

About the Role

We are looking for a Technical Support Engineer (Swedish Speaking) remote to join our Global Technical Support team at Helvar. In this role, you will provide high-quality technical assistance to our customers in Sweden, Finland, and the UK, ensuring the smooth operation of our systems.

What You'll Do

• Manage technical inquiries and deliver expert troubleshooting guidance to Helvar customers.
• Collaborate closely with cross-functional teams to enhance support processes, tools, and documentation.
• Independently resolve issues while working with our 2nd line technical support and R&D teams on complex challenges.
• Support Helvar partner companies’ technical teams and their key customers, offering expert guidance and problem-solving assistance.
• Continuously enhance your technical expertise by staying updated with new intelligent building solutions.
• Diagnose and troubleshoot issues within Helvar products and systems, documenting solutions and escalating customer concerns as necessary.
• Focus on lifecycle product services, including troubleshooting, repairs, end-user training, and system upgrades.
• Deliver outstanding customer service, ensuring a seamless experience for all Helvar customers.

Requirements

• Fluency in Swedish and English (spoken and written) is mandatory; Finnish and additional European languages are a plus.
• Basic IT networking knowledge with the ability to support system integration.
• Electrical or electronic background for effective technical problem-solving.
• Familiarity with automation, integration, networks, and/or AV equipment is desirable.
• Strong interpersonal skills to liaise professionally with VARs and customers.
• Analytical mindset with hands-on experience in technical troubleshooting.
• Proficient IT skills, including experience with Microsoft Office applications.
• Willingness to travel to customer sites when necessary.

Nice to Have

• Knowledge of lighting controls, particularly experience in commissioning complete lighting control systems (preferably DALI).

What We Offer

• Growth opportunities with a wide range of online learning and internal mobility options.
• Autonomy in your role while promoting a healthy work-life balance.
• Wellbeing initiatives including a dedicated Wellbeing Day and weekly Empower Hour.
• A stable, family-owned company with over 100 years of history.
• A culture that fosters personal growth and encourages innovative ideas.