Technical Support Engineer - Remote Position at Cryptio

About the Role

We're hiring a Technical Support Engineer - Remote to join our growing team at Cryptio. In this role, you will provide exceptional technical support to our enterprise customers in the finance and accounting sectors. As a remote Technical Support Engineer, you'll collaborate with various teams to troubleshoot complex technical issues and ensure smooth operations.

What You'll Do

• Deliver exceptional technical customer support as a Technical Support Engineer remote.
• Own, troubleshoot, and resolve customer technical issues using Zendesk tickets.
• Leverage your technical expertise to implement “one-time fixes” for recurring issues.
• Deploy the Cryptio stack locally, debug issues, and qualify bugs before escalating them.
• Contribute to our back office/tooling roadmap to enhance our services.
• Advocate Cryptio best practices both internally and externally.
• Provide feedback to the Engineering and Product teams based on customer needs.
• Mentor less experienced technical support engineers to foster growth.
• Collaborate with the Technical Support Lead to improve team processes and efficiency.

Requirements

• 5+ years of experience in a relevant role as a Technical Support Engineer remote.
• Strong scripting and SQL experience.
• Experience with Zendesk or similar support tools.
• Strong knowledge of modern development tools such as Git, Docker, and CLI.
• Familiarity with Grafana or similar monitoring tools.
• Excellent communication and organizational skills.
• A collaborative mindset and team spirit.
• A quick learner with the ability to adapt rapidly to new challenges.

Nice to Have

• Interest in the crypto field (crypto knowledge is NOT mandatory).
• Prior experience working on finance-related or crypto-related products.
• Experience in a start-up or fast-paced environment.

What We Offer

• Remote or Hybrid working options.
• 25 days paid holiday plus bank holidays.
• One additional day of annual leave each year, up to a total of 30 days.
• Your birthday off as a special perk.
• Mental health resources, wellbeing programs, and professional coaching.
• Family-friendly policies.
• Fitness and wellness budget to support your health.
• MacBook Pro for your work needs.
• $200 home office setup budget to create your ideal workspace.
• Training and development budget to help you grow in your career.

If this sounds like you, we would love to hear from you! At Cryptio, we move fast and take ownership of outcomes. We learn from failures, celebrate wins, and let humility, curiosity, and a passion for crypto guide how we work. If you value collaboration and want to build with purpose, you’ll feel right at home here.