Technical Client Systems Lead - Freelance Remote
About the Role
We are seeking a Technical Client Systems Lead - Remote to join our dynamic team at SPACE44. In this role, you will serve as the trusted technical point of contact for clients utilizing AI systems on the PIPE44 platform. Your expertise will ensure effective communication and support, making a significant impact on our clients' success.
What You'll Do
- Act as the primary technical contact for assigned clients, ensuring their needs are met and expectations exceeded.
- Explain AI agent behavior and system outputs in a clear and concise manner.
- Coordinate incident communication and provide timely updates to clients during technical issues.
- Translate client requirements into detailed technical specifications for development teams.
- Provide regular operational reporting to clients, highlighting system performance and usage metrics.
- Proactively identify and flag risks, recommending improvements to enhance system performance.
- Serve as the first escalation layer for client issues, ensuring swift resolution.
- Join pre-sales technical discussions to support the sales team with your technical expertise.
Requirements
- Strong communication skills, both written and verbal, in English.
- Solid technical understanding of AI and LLM systems.
- Experience in client-facing technical roles, demonstrating a calm and structured approach during incidents.
- Ability to explain complex topics confidently to clients.
- Proven track record of managing client relationships effectively.
- Experience with operational reporting and risk management.
Nice to Have
- Familiarity with AI technologies and platforms.
- Experience in a freelance or remote work environment.
- Knowledge of project management tools and methodologies.
What We Offer
- Flexible work schedule to accommodate your lifestyle.
- Access to advanced training opportunities to enhance your skills.
- Engage in cutting-edge projects that push the boundaries of technology.
- Receive a competitive income commensurate with your experience.
- Collaborate with a diverse team of professionals from around the globe.
- Enjoy a fully remote work environment that promotes work-life balance.
- Gradual onboarding process to ensure your success in the role.
This role offers a unique opportunity to lead technical client interactions in a cutting-edge AI environment. Enjoy flexibility and a competitive income while working remotely.
Who Will Succeed Here
Strong proficiency in AI systems such as TensorFlow and PyTorch, with the ability to translate complex technical specifications into actionable client insights.
Exceptional remote collaboration skills, demonstrating self-motivation and the ability to manage client relationships effectively across different time zones.
Experience in incident management frameworks like ITIL or similar, possessing a proactive mindset to identify risks and implement operational reporting strategies to mitigate them.
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