Staff Solutions Engineer - Remote

About the Role

We are seeking a talented Staff Solutions Engineer to join our team in a remote capacity. As a Staff Solutions Engineer, you will play a crucial role in powering the World’s connections through our innovative Kong API and Connectivity Management platform. You will have the opportunity to work closely with customers, helping them understand the value of our solutions and ensuring their satisfaction throughout the entire sales lifecycle.

What You'll Do

• Support field sales in helping customers understand the value of the Kong API/Connectivity Management platform.
• Understand customer requirements and how the Kong platform can help, fostering trusted client relationships from initial product reviews to production.
• Support Proof of Concepts (PoCs) throughout the entire evaluation process.
• Ensure 100% customer satisfaction across your assigned accounts.
• Prioritize customer needs and coordinate with support, product, and engineering teams to address these needs effectively.
• Create technical documentation for DevOps, implementations, and service engagements.
• Contribute to top-of-funnel marketing by creating blogs, webinars, and participating in trade shows and field events.
• Perform any additional tasks as required by the manager.

Requirements

• 7+ years of software engineering and/or sales engineering management experience at a SaaS, Open Source, or Enterprise Software company.
• Solid understanding of cloud computing trends and open source business models.
• Strong listening and communication skills.
• Ability to confidently lead discussions with Product Managers, Engineers, and Executives.
• Enthusiasm for working in a high-profile, fast-paced startup culture.
• Experience with Docker, Kubernetes, and other cloud-native platforms.
• Experience with APIs, CI/CD automation frameworks, and AI/LLM technologies.

Nice to Have

• Experience in creating technical documentation.
• Familiarity with customer relationship management tools.
• Previous experience in a remote work environment.

What We Offer

• Competitive salary ranging from $140,000 to $180,000 per year.
• Flexible remote work arrangements.
• Opportunities for professional development and growth.
• Collaborative and innovative work environment.
• Health and wellness benefits.
• Access to cutting-edge technologies and tools.
• Participation in industry events and conferences.