Senior Workforce Management Analyst - Remote Opportunity

About the Role

We’re hiring a Senior Workforce Management Analyst to join our innovative team at Monzo, where we’re on a mission to make money work for everyone. This Senior Workforce Management Analyst remote position offers an exciting opportunity to step into a key role on a 9-month fixed-term contract. You’ll be instrumental in using data-driven insights to effectively staff our customer operations and service teams.

What You'll Do

• Prepare clear, concise, and actionable executive-level reports and presentations on WFM performance, trends, and resource requirements for senior leadership.
• Analyze large datasets, identifying patterns and trends, and communicate key insights to stakeholders.
• Utilize Google Sheets and Looker to create visualizations and reports, with a basic knowledge of BigQuery being a bonus.
• Create and review shift offerings to support business growth and improve our flexible working employee rating.
• Show the operational impact of supply and demand for potential changes to shift patterns across all required domains.
• Work closely with the forecasting, People, Operations, and WFM data teams to continuously improve schedule quality, shift offerings, and reduce errors.
• Ensure holiday utilization remains within budget and at expected quarterly levels, factoring in seasonality.
• Deep-dive into schedule issues to improve schedules, reduce manual amendments, and increase schedule automation per domain.

Requirements

• Demonstrable experience in workforce management, ideally in a fast-paced, high-growth environment (e.g., technology, customer support, operations).
• Expertise in WFM software and tools, with Verint experience preferred.
• Strong proficiency in Google Sheets (advanced formulas, pivot tables, and data analysis).
• Experience presenting complex data to executive leadership and influencing decision-making through clear, strategic communication.
• Excellent analytical skills with the ability to synthesize data, identify trends, and translate insights into actionable strategies.

Nice to Have

• Familiarity with Looker, basic knowledge of BigQuery, or experience with scenario planning, resource modeling, and strategic capacity planning.

What We Offer

• Competitive salary of £40,400 – £51,050 plus benefits.
• Flexible working hours and the trust to work enough hours to do your job well.
• £1,000 learning budget each year for books, training courses, and conferences.
• Support for your work-from-home setup, including Macbooks for all employees.
• A diverse and inclusive workplace that values your unique contributions.