Senior Telephony Engineer - Remote Opportunity

About the Role

We’re looking for a Senior Telephony Engineer to join our team and lead the design, integration, and management of enterprise-grade telephony and contact center solutions. This is a fantastic opportunity to work remotely as a Senior Telephony Engineer and contribute to our mission of redefining how enterprises operate.

What You'll Do

• Design, implement, and maintain telephony infrastructure, including cloud-based and hybrid voice systems.
• Lead the integration of telephony platforms (NICE CXone, RingCentral, Genesys, etc.) with internal tools, CRMs, and workflow systems.
• Optimize call flows, IVRs, routing logic, and contact center performance metrics.
• Collaborate with IT, support, and engineering teams to ensure alignment between voice systems and business processes.
• Provide technical leadership and hands-on support for troubleshooting and issue resolution across telephony platforms.
• Manage vendor relationships and monitor service performance, SLAs, and escalations.
• Ensure compliance with regulatory, privacy, and security standards.
• Create and maintain documentation on infrastructure, integrations, and procedures.

Requirements

• 5+ years of experience in telephony engineering or voice infrastructure roles.
• Strong hands-on experience with NICE CXone, RingCentral, Genesys Cloud, or similar platforms.
• Deep understanding of VoIP protocols (SIP, RTP), call routing, PBX systems, and contact center technologies.
• Experience with system integration via APIs, webhooks, and middleware platforms (e.g., Zapier, MuleSoft).
• Comfortable with scripting or automation tools (Python, PowerShell, etc.) for voice workflows or monitoring.
• Strong troubleshooting skills across networks, voice quality issues, and platform interoperability.
• Experience working in enterprise environments with high availability and scalability needs.
• Excellent communication and documentation skills.

Nice to Have

• Familiarity with platforms like Twilio, Zoom Phone, Five9, Talkdesk, etc.
• Experience with CRM platforms (e.g., Salesforce, Zendesk) integration.
• Certifications in NICE, Genesys, or equivalent telephony solutions.
• Exposure to contact center analytics and reporting tools.

What We Offer

• Opportunity to work at a high-growth AI startup, backed by top investors.
• Fast Growth – Backed by a16z and YC, on track for eight-figure ARR.
• Ownership & Autonomy – Take full ownership of projects and ship fast.
• Top-Tier Compensation – Competitive salary + equity in a high-growth startup.
• Work With the Best – Join a world-class team of engineers and builders.