Senior Product Marketing Manager - Voice & Digital Engagement

About the Role

Join us as a Senior Product Marketing Manager for voice and digital engagement at Five9, a leading provider of cloud contact center software. This fully remote role allows you to leverage your expertise in contact center technologies and omnichannel strategies to enhance customer experiences. As a Senior Product Marketing Manager, you will be the external "voice of the product," translating technical features into compelling customer benefits.

What You'll Do

• Craft strategic messaging that differentiates Five9 from competitors, targeting contact center leaders and driving sales throughout the funnel.
• Define and manage the go-to-market strategy for our products, including messaging, positioning, launch planning, and customer adoption.
• Collaborate with customer-facing teams to create impactful narratives, content, collateral, and training to drive acquisition and conversion.
• Conduct competitive intelligence research to understand rivals' strengths and weaknesses.
• Develop sales and customer-facing content, including videos and webinars that effectively convey core messages.
• Work with marketing teams to develop campaigns, demand generation, and website content.
• Collaborate with product management to understand product vision and upcoming features, effectively communicating externally.
• Represent Five9 at events, webinars, and other customer-facing activities.

Requirements

• 5+ years of product marketing experience, particularly in marketing CX, CCaaS, or AI technology solutions.
• Bachelor's degree in Business or Marketing Management; MBA preferred.
• Strong communication skills, including verbal, written, and presentation skills.
• Adept at working cross-functionally and managing multiple projects.
• Detail-oriented and comfortable in fast-paced work environments.

Nice to Have

• Experience in cloud technologies and data analysis.
• Familiarity with omnichannel strategies.
• Knowledge of customer experience best practices.

What We Offer

• Comprehensive health, dental, and vision coverage starting on your first day.
• Generous paid time off, including company paid holidays and 12 weeks paid parental leave.
• Access to innovative mental health support platforms.
• Employee stock purchase plan and 401k with employer matching.
• Remote work flexibility for candidates outside of the San Ramon office radius.