Senior Manager of Communications - LATAM & Canada (Remote)

About the Role

We are seeking a Senior Manager of Communications to join Blizzard Entertainment's team, focusing on LATAM and Canada. This remote position offers the opportunity to shape the communications strategy for one of the world's most iconic gaming brands.

What You'll Do

• Own the end-to-end regional communications strategy and execution across LATAM and Canada, ensuring player-first, culturally resonant storytelling aligned to global direction and regional business priorities.
• Lead launch and live-service momentum communications for Blizzard franchises, balancing long-lead strategic planning with short-lead opportunities tied to seasons, live ops, in-game updates, events, and cultural moments.
• Operate with autonomy in high-ambiguity, fast-moving environments, exercising sound judgment and adjusting plans as priorities evolve.
• Develop and execute integrated communications campaigns and storytelling platforms that elevate franchise narratives and deepen engagement across diverse markets.
• Shape and approve core messaging and press materials, including press releases, Q&As, talking points, reactive statements, and spokesperson briefs.
• Build and maintain senior-level relationships with priority enthusiast and mainstream media, key creators, and influential community voices across Latin America and Canada.
• Serve as a strategic cross-functional partner to marketing, publishing, production, studio leadership, and legal teams to align messaging, timing, and execution.
• Lead and direct PR and creator agencies, setting strategy, priorities, and expectations while ensuring accountability and delivery against goals.
• Plan, allocate, and optimize regional communications budget and investments, including forecasting, spend tracking, and evaluating ROI across programs and markets.
• Drive measurement, insights, and reporting, translating performance data into clear recommendations that inform future strategy and planning.
• Represent regional communications strategy and performance confidently in regional, international, and cross-functional leadership forums.
• Support travel as needed, including periodic travel to the United States and other regions for planning sessions, team events, and key launch moments.

Requirements

• 13+ years of experience in communications, PR, or media relations, with demonstrated ownership of regional or multi-market communications strategy.
• Proven experience supporting entertainment, gaming, technology, or consumer brands, ideally within fan-driven or community-led ecosystems.
• Strong understanding of LATAM and Canadian media and creator landscapes, with experience operating across culturally diverse markets.
• Track record of leading launch and live-service communications in complex, fast-paced environments.
• Ability to set strategy, prioritize work, and make decisions independently while staying aligned to global direction.
• Excellent written and verbal communication skills, with experience crafting clear, compelling narratives for multiple audiences.
• Experience managing agencies and vendors across multiple markets, including performance evaluation and budget accountability.
• Data-driven mindset, with experience using insights and reporting to optimize communications impact.
• Strong organizational skills, sound judgment, and comfort managing multiple priorities simultaneously.
• Fluency in English required; Portuguese, Spanish proficiency a strong plus.

Nice to Have

• Experience in the gaming industry.
• Familiarity with digital marketing strategies.
• Understanding of community engagement practices.

What We Offer

• Competitive salary ranging from $105,120 to $194,400 annually.
• Comprehensive benefits including medical, dental, and vision insurance.
• 401(k) with company match and tuition reimbursement.
• Paid holidays, vacation, and sick leave.
• Mental health and wellbeing programs.
• Flexible remote work arrangements.
• Opportunities for professional development and growth.