Remote Senior Communications Manager - AI Healthcare

About the Role

We are seeking a Remote Senior Communications Manager to join Ambience Healthcare, a leading AI platform dedicated to transforming documentation, coding, and clinical workflows in healthcare. This role offers the opportunity to lead our external communications strategy, ensuring that our narrative resonates across the healthcare industry. As a Remote Senior Communications Manager, you will play a pivotal role in shaping how we communicate our mission and values to the world.

What You'll Do

• Drive Ambience’s external communications strategy, shaping narrative development, corporate positioning, and the storytelling that supports our commercial and product goals.
• Partner with executives (CEO, President, clinical and product leadership) to craft thought-leadership platforms, develop POVs, prepare briefings, and guide them through high-stakes communications moments.
• Own proactive and reactive media strategy, including pitch development, news judgment, press outreach, agency coordination, and the design of press cycles for major launches and product milestones.
• Manage issues and crisis communications, providing high-judgment counsel and clear response frameworks for negative inquiries, industry instability, data-privacy concerns, and internal events.
• Oversee messaging architecture, including corporate narratives, reactive Q&A banks, spokesperson matrices, message grids, and systems that ensure consistency across audiences.
• Shape executive-facing content, drafting or editing press releases, statements, op-eds, talking points, and external narratives in close collaboration with PMM, VP Product, Talent/People, and other partners.
• Develop and maintain preparedness systems, including media training, briefing materials, scenario guides, and readiness playbooks to strengthen our spokesperson bench.
• Amplify earned wins across key channels, in collaboration with Field, Brand/Digital, Partnerships, and Customer Marketing, ensuring high-impact moments land with the right audiences.

Requirements

• Exceptional clarity and narrative discipline, with the ability to translate complex ideas into clean, compelling external stories.
• High-judgment communicator who stays composed under pressure and thrives as a thought partner in sensitive or ambiguous situations.
• Deep understanding of media ecosystems, journalist incentives, and news value, and know how to shape stories that break through.
• Autonomous operator who builds structure from ambiguity and strengthens alignment across executives and cross-functional partners.
• Fluent in healthcare or healthtech communications, with a strong grasp of the context, complexity, and regulatory nuance of the space.

Nice to Have

• Direct experience leading communications for a high-growth digital health or enterprise SaaS company.
• Established relationships with healthcare tech, business, or AI-focused media.
• Experience navigating regulatory, compliance, or clinical communications.
• Track record of securing Tier 1 coverage for product or corporate milestones.
• Experience training executives or building spokesperson programs.

What We Offer

• Competitive salary and equity compensation with benefits including health, dental, and vision coverage.
• Dedicated budget for personal development, including access to world-class mentors, advisors, and an in-house executive coach.
• Unlimited PTO and a 401(k) plan.
• Opportunity to work with cutting-edge AI technology that improves the quality of care for healthcare providers and patients.
• Work alongside a diverse team that is deeply mission-aligned.

Join us as a Remote Senior Communications Manager and help shape the future of healthcare communications!