Remote Customer Success Specialist - Healthcare IT

About the Role

We are excited to announce an opening for a Remote Customer Success Specialist to join our dedicated team at Modernizing Medicine. As a Customer Success Specialist, you will play a crucial role in enhancing healthcare outcomes by serving as the primary contact between our clients and internal stakeholders. This position offers an opportunity to make a significant impact in the healthcare industry while working remotely.

What You'll Do

• Manage and own customer needs that come through the Account Management escalation queue in Salesforce.
• Maintain a comprehensive understanding of the client industry, MMI suite of products, and their role in the market.
• Collaborate with other teams and departments across the organization to improve processes and mitigate customer risk.
• Identify and facilitate upsell opportunities with customers as appropriate.
• Serve as an escalation point for issues that impact the customer’s success.
• Advocate for customer needs/issues cross-departmentally.
• Maintain regular communication (written and verbal) with customer escalations that you are owning.
• Monitor and record all client communication in Salesforce.
• Suggest practical services offered by MMI to create a more efficient and autonomous office flow.
• Work towards the goal of owning your own small book of business.

Requirements

• Bachelor’s Degree preferred.
• 1-2 years of relevant experience or equivalent combination of experience and education.
• Excellent communication and interpersonal skills.
• Experience with Salesforce CRM is a plus.
• Ability to work collaboratively in a fast-paced environment.

Nice to Have

• Experience in the healthcare IT sector.
• Familiarity with cloud-based software solutions.
• Proven track record of managing customer relationships effectively.

What We Offer

• Competitive salary ranging from $50,000 to $70,000 per year.
• Opportunity to work remotely from anywhere in the United States.
• Join a company recognized as one of the Best Places to Work by South Florida Business Journal.
• Be part of a fast-growing company listed in the Inc. 5000 Fastest-Growing Private Companies in America.
• Access to continuous learning and professional development opportunities.
• Work in a supportive and positive team environment.