Remote Customer Success Manager - Join a Leading SaaS Company

About the Role

We are seeking a Remote Customer Success Manager to join our dynamic team at GoodTime. As a leader in complex interview scheduling automation for enterprise talent teams, GoodTime empowers organizations to streamline their recruiting processes. In this role, you will partner directly with our Small Business and Mid-Market customers to enhance their experience and ensure they derive maximum value from our platform.

What You'll Do

• Build and maintain strong relationships with customers, ensuring they feel heard and valued.
• Develop and implement success plans tailored to customer needs, focusing on product adoption and satisfaction.
• Facilitate Executive Business Reviews (EBRs) and Quarterly Business Reviews (QBRs) to assess customer health and drive renewals.
• Collaborate with Product and Engineering teams to communicate customer feedback and advocate for their needs.
• Drive product adoption by designing and delivering training sessions and resources for customers.
• Identify opportunities for upselling and cross-selling additional services to enhance customer experience.
• Monitor customer engagement metrics and proactively address any issues that may arise.

Requirements

• 3-5 years of experience in a Customer Success or Account Management role, preferably in a SaaS environment.
• Strong communication and interpersonal skills, with a passion for helping customers succeed.
• Proven ability to manage multiple customer accounts and prioritize tasks effectively.
• Experience in conducting EBRs and QBRs, with a focus on driving customer engagement.
• Ability to work independently and collaboratively in a remote team environment.

Nice to Have

• Familiarity with interview scheduling tools or recruiting software.
• Experience in a fast-paced startup environment.
• Knowledge of customer relationship management (CRM) systems.

What We Offer

• Competitive salary ranging from $80,000 to $100,000 per year.
• Fully remote work environment with flexible hours.
• Opportunities for professional development and career growth.
• Collaborative and inclusive company culture.
• Health and wellness benefits, including medical, dental, and vision coverage.