Talantix.io
Societe Generale•17.03.26
AI SCORE 8.5

Service Delivery Manager - Logistics and Proximity Support (Remote)

$60K–$80K/year
RemoteHybridFinTech
Project Management•ITIL•Microsoft Excel•Power BI•Tableau•ITSM

About the Role

We are seeking a skilled Service Delivery Manager to join our team in a remote capacity. In this role, you will oversee logistics and proximity support, ensuring that our services meet the highest standards for our clients. Your expertise will help us enhance our Digital Workplace Services and deliver exceptional support to our users.

What You'll Do

  • Ensure compliance with Service Level Agreements (SLA) for the NOVA Laptop service offering.
  • Monitor daily performance metrics and manage external stakeholders involved in service delivery.
  • Oversee the management of laptop assets and Workplace Agency equipment for the Retail scope.
  • Create and maintain various reports for SLA monitoring and strategic management.
  • Prepare presentation materials for weekly governance meetings with providers and clients.
  • Implement and optimize internal processes to enhance service quality.
  • Manage escalations and inquiries through multiple communication channels.
  • Draft requirement specifications in English for development teams and ensure timely delivery of projects.

Requirements

  • Fluent in English and French.
  • Strong understanding of project management principles.
  • Experience with reporting tools and ITSM.
  • Familiarity with IT security concepts and ITIL methodologies.
  • Proficient in Microsoft Excel, Power BI, and Tableau.
  • Excellent communication skills and attention to detail.
  • Ability to work autonomously and manage multiple tasks effectively.

Nice to Have

  • Experience with AGILE methodology.
  • Knowledge of Microsoft products such as Teams, Skype, and SharePoint.
  • Previous experience in a service delivery or IT support role.

What We Offer

  • Competitive salary and annual performance bonus.
  • Comprehensive healthcare plan and life insurance.
  • Flexible benefits within a monthly budget.
  • Hybrid work environment with a 9 AM to 5 PM schedule.
  • Additional paid and unpaid time off, including sabbatical leave.
  • Unlimited access to eLearning resources for professional development.
  • A dynamic and inclusive workplace culture.
Language Requirements
EnglishC1
FrenchC1
BasicIntermediateAdvancedNative
Why This Job8.5 of 10

This Service Delivery Manager role offers a unique opportunity to work remotely while managing logistics and support services at a leading financial institution.

Salary Range
Required
0/1
Optional
0/1
Bonus
0/1

Who Will Succeed Here

→

Proficient in project management methodologies with hands-on experience using tools like Microsoft Project or JIRA to track logistics and IT service delivery timelines effectively.

→

Strong analytical mindset with expertise in data visualization tools such as Power BI and Tableau, enabling the interpretation of service metrics to drive improvements in service delivery and user satisfaction.

→

Deep understanding of ITIL best practices, particularly in incident and change management, ensuring adherence to SLAs and enhancing overall service quality in a remote work environment.

Learning Resources

→ITIL Foundation Coursecourse
→Project Management Guideguide
→Power BI Documentationarticle

Career Path

Service Delivery Manager - Logistics and Proximity Support(Now)→Senior Service Delivery Manager(1-2 years)→Head of Service Delivery(3-5 years)

Market Overview

Market Size 2024
$9.81B
Annual Growth
11.5%
AI Adoption in Project Management
40%
Investment in ITSM Tools
+25%
Labour Demand for Service Delivery Managers
+15%
Avg Salary for Service Delivery Managers
$98K

Skills & Requirements

Required
Project ManagementITILMicrosoft Excel
Growing in Demand
Agile MethodologiesChange ManagementData Analytics
Declining
Waterfall Project ManagementTraditional ITSM Processes

Domain Trends

Increased Adoption of AI in Service Delivery
40% of organizations are integrating AI solutions to enhance service delivery efficiency and decision-making.
Shift Towards Agile and Hybrid Project Management
Over 60% of companies are adopting Agile methodologies, indicating a move away from traditional project management frameworks.
Growing Importance of Data-Driven Decision Making
70% of project managers are utilizing data analytics tools like Power BI and Tableau to inform project strategies and improve outcomes.

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