Remote Client Success Manager - Join a People-First Agency

About the Role

We're hiring a Remote Client Success Manager to join our dynamic team at Offshore Launch. As a key player in our organization, you'll help small and medium-sized businesses thrive by ensuring a seamless client experience. This role offers you the chance to work in a people-first, remote environment that values growth, collaboration, and ongoing development.

What You'll Do

• Own the entire client experience, ensuring every engagement runs smoothly from kickoff to completion.
• Act as a bridge between coaches, clients, and leadership, transforming our 37-step client journey into a predictable and high-quality experience.
• Maintain a straightforward status (green/yellow/red) for each client to monitor progress and accountability.
• Drive reporting results and ensure all clients are supported and successful.
• Participate in bi-weekly all-team meetings and monthly reviews to provide feedback and development opportunities.

Requirements

• 2-5 years of experience in client success or a related field.
• Strong communication and interpersonal skills.
• Ability to manage multiple clients and projects simultaneously.
• Experience with client relationship management tools.
• Proven track record of driving client satisfaction and success.

Nice to Have

• Experience in a staffing agency or recruitment environment.
• Familiarity with Slack and other collaboration tools.
• Project management experience.

What We Offer

• Competitive salary ranging from $70,000 to $90,000 per year.
• Comprehensive benefits including HMO and PTO.
• Professional development opportunities to enhance your skills.
• A supportive and collaborative remote work environment.
• Access to a vibrant community of like-minded professionals.