Remote Carrier Messaging Compliance Lead

About the Role

We are seeking a Remote Carrier Messaging Compliance Lead to join our team at EZ Texting. This role is pivotal in ensuring our messaging platform remains secure and compliant while enabling safe growth. As a Remote Carrier Messaging Compliance Lead, you will support our Carrier Operations team in navigating complex fraud, abuse, and regulatory challenges.

What You'll Do

• Guide the Carrier Operations team in addressing complex customer, fraud, and abuse-related activities.
• Develop guidelines, best practices, and training to protect EZ Texting and its customers.
• Serve as the primary point of contact for escalated customer complaints and requests.
• Stay updated on industry standards, regulatory requirements, and changes to federal laws.
• Conduct independent reviews and assessments of customer requests and sending practices to ensure compliance.
• Develop processes and automation to ensure business continuity for compliant customers.
• Maintain effective relationships with cross-functional partners.
• Manage the inventory of Short Codes to control operational costs.

Requirements

• Bachelor's degree or higher.
• 5+ years in fraud or abuse detection and mitigation.
• 3+ years in a customer-facing role.
• 2+ years of experience in the SMS/MMS industry.
• Understanding of SMS and MMS technologies, including short code provisioning and carrier regulations.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to make sound decisions in a fast-paced environment.

Nice to Have

• Experience with compliance-related audits.
• Familiarity with TCPA and CTIA regulations.
• Experience in developing training programs.

What We Offer

• Competitive salary based on location and experience.
• Opportunity to work with a top-rated remote employer.
• Collaborative and supportive team environment.
• Professional development opportunities.
• Flexible work arrangements.