Patient Support Specialist - Remote Role at Endo Health

About the Role

We are looking for a dedicated Patient Support Specialist - Remote to join our team at Endo Health. In this role, you will be the first point of contact for our users and medical professionals, providing support with empathy and a genuine desire to help. You will work with modern support tools and actively engage with new technologies, particularly AI-driven solutions, to enhance our support processes.

What You'll Do

• Serve as the primary contact for users and healthcare professionals, addressing inquiries via phone and written communication.
• Resolve technical and content-related questions, ensuring a thorough understanding of user needs.
• Track and follow up on bugs and issues until resolution, maintaining a high standard of service.
• Utilize modern support tools like Intercom efficiently to maximize their potential.
• Proactively suggest improvements to processes and contribute to the overall enhancement of the support experience.
• Occasionally work outside of standard hours to ensure timely responses, including weekends and holidays.
• Engage with AI tools and technologies, proposing innovative ways to integrate them into patient support.
• Participate in regular team meetings and workations to foster team spirit and collaboration.

Requirements

• Strong communication skills in both German and English, with the ability to connect with diverse individuals.
• Ability to work independently and know when to escalate issues to the team.
• Detail-oriented with the capacity to manage complex cases effectively.
• Technical understanding of support tools such as Intercom and Microsoft Office.
• Interest in AI tools and new technologies, with a pragmatic approach to integrating them into daily work.
• Willingness to travel occasionally for workations (3-4 times a year).
• Stable internet connection and proficient typing skills.

Nice to Have

• Experience in a customer support role within the healthcare sector.
• Familiarity with digital health applications.
• Knowledge of process improvement methodologies.

What We Offer

• A full-time remote position with a strong team spirit despite the digital context.
• Significant creative freedom and ownership of your ideas.
• Attractive compensation with potential participation in company success (VSOP).
• Dedicated training and coaching budget for professional and personal growth.
• Regular team meetings in Germany and collaborative workations.
• A passionate team with a mission that truly makes a difference.
• Your input matters – contribute to improving support every day.