Operations Specialist - Web3 Wallet - KOL
About the Role
We are seeking an experienced Operations Specialist - Web3 Wallet - KOL remote to join the Binance Wallet team. This role involves building a decentralized version of Binance, which includes on-chain infrastructure, self-custody wallets, a DEX, and decentralized Earn features. As an Operations Specialist, you will empower users with full control over their assets, facilitating seamless token trading across any blockchain. This Web3 initiative is crucial to our strategic landscape and complements our centralized exchange (CEX) business, offering significant growth potential. Join us and be part of this exciting journey!
What You'll Do
- Coordinate with internal and external stakeholders to achieve assigned KPIs.
- Own and manage the Referral program operations, including performance tracking, data analysis, and continuous optimization.
- Maintain long-term relationships with KOLs, traders, and community partners, including onboarding, communication, performance follow-up, and incentive alignment.
- Analyze issues faced by users and propose effective solutions.
- Investigate business and user demands (trading behavior, referral performance, KOL feedback) and propose scalable solutions and implementation plans.
- Analyze user feedback, trading data, and rebate performance to identify issues, optimize incentive mechanisms, and improve user experience.
- Collaborate with cross-functional teams to support campaign execution, including trading competitions, referral promotions, and KOL-led initiatives.
- Responsible for other ad-hoc tasks as required.
Requirements
- 3-5 years of experience in Web3 and finance industries.
- Strong logical thinking ability and excellent communication skills.
- Self-driven and quick learner with a sense of responsibility.
- Self-motivated with strong capabilities to handle challenges.
Nice to Have
- Experience with decentralized finance (DeFi) projects.
- Familiarity with blockchain technology and its applications.
- Previous experience in community management or KOL engagement.
What We Offer
- Competitive salary and performance bonuses.
- Flexible remote work environment.
- Opportunity to work with cutting-edge Web3 technologies.
- Professional development and growth opportunities.
- Dynamic and inclusive company culture.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
This Operations Specialist role at Binance offers a unique opportunity to work in the rapidly evolving Web3 space, focusing on user engagement and community management. The competitive salary and flexible work environment make it an attractive position.
Who Will Succeed Here
Proficient in Web3 technologies and smart contract development, with hands-on experience using Solidity and Ethereum, enabling effective management of decentralized applications and wallets.
Demonstrates strong analytical skills and experience in data analysis tools such as Python and SQL, allowing for informed decision-making and performance tracking of community engagement and referral programs.
Possesses a proactive mindset towards stakeholder coordination, able to build and maintain relationships with key opinion leaders (KOLs) in the crypto space, while adapting to the remote work environment through effective digital communication and collaboration.
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