Onboarding Specialist - Remote Healthcare Technology

About the Role

We are seeking an experienced Onboarding Specialist - Remote to join our dynamic team in the healthcare technology sector. In this role, you will be instrumental in guiding medical practices through the onboarding process onto our innovative platform. As an Onboarding Specialist, you will ensure that practices integrate successfully and derive long-term value from our services, contributing significantly to client retention and satisfaction.

What You'll Do

• Conduct registration calls to guide medical practices through onboarding and platform navigation.
• Set up and manage office accounts while maintaining strict data integrity in Salesforce and Outreach.
• Present new platform features to clients and activate them based on specific practice interests.
• Participate in special projects and collaborate with Account Management to optimize client engagement.
• Provide feedback on client performance and service improvements to support operational scaling efforts.
• Ensure a seamless transition for new clients to foster long-term platform adoption.

Requirements

• Minimum 2 years of experience in New Client Implementation or Onboarding.
• Professional experience within the healthcare or pharmaceutical industries is preferred.
• Familiarity with SaaS platforms and tools such as Salesforce, Outreach, Zoom, and Google Meet.
• BA/BS degree or equivalent practical experience.
• Strong communication, organizational, and multitasking skills.
• Results-driven mindset with a high level of professional curiosity.
• Ability to work both independently and collaboratively in a remote setting.

Nice to Have

• Experience with client engagement strategies.
• Knowledge of healthcare regulations and compliance.
• Previous experience in a remote work environment.

What We Offer

• 100% company-paid premiums for employee medical, vision, and dental plans.
• $4,400 company-sponsored contribution to an HSA.
• 401(k) matching and charitable donation matching.
• 100% paid parental leave plus a post-parental "ease-back" program including a $5,000 stipend.
• Work from anywhere within the US.
• Flexible paid time off.
• Short-term and long-term disability plus life insurance.
• Competitive salary.